Housing Systems Administrator
Salary: £21,460.08 per annum (FTE £26,467.43 per annum)
Hours: 30 hours per week
Location: Ipswich / hybrid working
Work Pattern: To be agreed between Mon‑Fri
Ref: IP380
Closing date: Friday 8th May 2026
What you'll be doing:
* Communicate effectively with colleagues and customers, focusing on data, information services, utility management, rent and service charge information, reporting and statistical analysis.
* Support the collation and submission of regulatory data and statistical returns, ensuring accuracy and compliance, and respond to requests from local authorities, external agencies and partners.
* Assist with implementing accommodation charges in line with legislation, regulations, landlord responsibilities and Orwell's policies, including appropriate communication with residents.
* Support financial coding of service charge‑related and utility invoices, investigate queries, and record information to support annual rent and service charge reviews.
* Maintain and update housing management databases, supporting accurate customer, performance and service standards data across housing services.
* Assist in managing utility supplies, including procurement, contract management and invoice processing, and provide management information on utility consumption and expenditure.
Person specification:
GCSE or equivalent including Maths and English Language
What can we offer you?
* 22 days annual leave (pro rata) plus bank holidays.
* Buy/sell annual leave.
* Cashback Health plan.
* Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
* Access to Blue Light Card - membership fees apply.
* Wellbeing programme.
* Reward and recognition awards.
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