Customer Service Coordinator
We're looking for a proactive and customer-focused Customer Service Coordinator to join our team. In this role, you'll be the key link between our customers, internal teams, and operational departments — ensuring every enquiry is handled efficiently and every customer receives an outstanding service experience.
-----------------------------------
Key Responsibilities
1. Manage customer enquiries via phone, email, and online platforms — from initial contact through to delivery.
2. Deliver a high standard of customer care, professionalism, and attention to detail at every stage.
3. Accurately process customer orders and complete data entry tasks in a timely manner.
4. Work collaboratively with colleagues, fleet planners, and other stakeholders to resolve queries and keep information flowing smoothly.
5. Maintain up-to-date and accurate customer records within the CRM system.
6. Build and nurture strong relationships with customers, ensuring their needs are met and expectations exceeded.
7. ...