Overview
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As the sole Lead Product Manager for Booker's Websites & Apps, you own the vision, roadmap, and delivery of our digital customer experience. This role is key to delivering a world-class online shopping experience for our customers across web and mobile channels. You will lead a team responsible for developing secure, scalable, and customer-centric digital solutions that enhance satisfaction and contribute to business profitability.
The Online Shopping team is responsible for the end-to-end customer experience across the Wholesale Booker.co.uk website and mobile app, along with the supporting digital infrastructure. Booker.co.uk is the fastest-growing online wholesale website in the UK, currently generating £3.5 billion, with projections to exceed £4 billion within the next two years. The site attracts approximately 3 million users, number expected to grow in line with increasing demand and sales performance.
Responsibilities
* Own the end-to-end product strategy, roadmap, and delivery for Booker's websites and mobile applications (iOS and Android).
* Lead the delivery of new features, functionality, and enhancements, ensuring high quality and timely execution.
* Collaborate closely with internal stakeholders, external service providers, and development teams to execute web and app projects.
* Champion a seamless, efficient, and personalised digital experience from customer registration through to checkout.
* Drive innovation by identifying and implementing features that simplify and elevate the customer journey.
* Act as the key liaison for all digital product-related initiatives, ensuring alignment with business goals and technology capabilities.
* You will lead a cross-functional team, including Business Analysts and the UX/UI Design & Research team, ensuring alignment and collaboration across all stages of product development.
* Reporting to the Head of Web Technology, you will be responsible for owning the full product lifecycle from discovery and continuous improvement.
You will need
We're seeking a self-driven, highly motivated, and experienced Lead Product Manager with a strong background in digital product delivery. You'll be responsible for overseeing ALL changes and improvements across our websites and apps.
Your Profile:
* Proven experience in product management, preferably in e-commerce or digital retail platforms.
* Strong leadership skills with experience managing cross-functional and third-party teams.
* A passion for creating simple, innovative, and customer-first digital experiences.
* Strong communication and stakeholder management skills.
* Ability to balance strategic thinking with hands-on execution.
* Knowledge in the use of tools and techniques for prioritisation and managing dependencies.
* Experience and understanding of agile techniques to deliver exemplar products
What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
* A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
* After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
* 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
* Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
* Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
* 50% off health checks at Tesco Pharmacy.
* Exclusive access to discounted RAC breakdown cover rates
* An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
* After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
* Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
* Life Assurance - You are covered for death in service life cover of up to three times annual pay
* Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
* A great holiday package
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