Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.
In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.
Purpose of Role
To control, in real time, the day to day operation of TOPS, TOPS 2000, TRUST and MCA for UK Rail operations. To undertake, provide and manage an effective data management function for all UK rail operations. To advise and assist other remote reporting locations in the use of TOPS, TOPS2000, TRUST, MCA and other rail systems.
By communication between all relevant staff By the proper management of time in relation to prioritising workload By complying with Railway Group Standards, Codes of Practice, Rules and Regulations and procedural instructions relevant to the activity
Main Duties and Responsibilities
Safety
You have specific duties and responsibilities on a day to day basis for the occupational health and safety of colleagues, stakeholders and other rail users.
Ensure a positive safety culture is developed within your area of responsibility, which is supported by robust safety processes in accordance with company, industry standards and legislation
Ensure that where appropriate, actions are carried out in accordance with emergency procedures for major incident/ accident management or any other rules, procedures and instructions relevant to your role
Ensure that any operating or occupational accidents and incidents involving employees that are identified by you, or identified to you by other people, are advised to your line manager
Ensure that any safety equipment provided to you that you have been trained to use, is deployed in a proper and appropriate manner
Ensure all safety critical staff comply with the company Drug and Alcohol Policy (RGGEN/023)
Manage the normal day to day operation of Freightliner services in a safe and proper manner in accordance with Safety Certificate, railway Group Standards and Freightliner requirements via the company standards and training provided
Ensure that all communication in relation to Freightliner train services complies with all current operating rules, regulations and notices
Ensure that statutory reporting is carried out as required
Notification of instances to first and second line and engineering on call
Taking prompt and appropriate action to ensure safety of people and equipment and infrastructure in normal operating conditions and during out of course situations as detailed in company standards
Comply with instructions contained within company standards
Observe requirements of OPSHH006 standard.
Compliance and Standards
Timeously carry out input procedures for the creation and retrieval of information via TOPS, TOPS2000, TRUST and MCA; for train documentation, consists, shunt lists and other required functions for UK rail platform
Advise and assist other TOPS/MCA reporting locations and trouble shoot problems in priority order
Provide cover for other TOPS/MCA reporting locations as required
Ensure correct TOPS late start codes are input into systems for trains reported
Provide information to train running control of any late start information received from terminals and or groundstaff
Advise train running control of any schedule errors including missing, incorrect or deficient schedules which may cause extra input to rectify
Report to the IT department any PC and system faults and failures which affect the efficiency of the office
Archive any generated paperwork to ensure records are maintained for the agreed time periods
Compile a handover for the benefit of the following shift
Continually look to improve the quality and cost effectiveness of Freightliners TOPS facility, and seek solutions to problem areas
Provide information as required to the Control Manager, and undertake other duties as directed by the Control Manager, commensurate with the post
Experience, Knowledge, Qualifications and Training
Experience of Railway Operations
Good Railway geographical knowledge
Excellent oral and written communication skills
Ability to work under extreme pressure and in emergency situations
Good negotiation skills and able to resolve problems
Strong IT Skills
Keen and conscientious approach to work, able to concentrate for long periods on detailed information
Basic awareness of Freightliner vehicle maintenance policies
Knowledge of Freightliner/Network Rail train planning process
Knowledge of the Rail industry performance regime
Behavioural Competencies
Attacks goals and objectives with drive, energy and enthusiasm
Commitment to work safely, and that it is the first consideration in everything that we do
Maintenance of trust, tact and confidentiality – any breach of confidentiality, pursuit of personal agendas, or expression of opinions not directly related to the requirements of this role will not be tolerated
Awareness of the nature of our customers business requirements and an outward looking focus towards helping them achieve their objectives
Ability to work to standardised instructions and processes and ensuring that others do the same
Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.
We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.
In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.