Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
Department: UK Retail
Location: Kendal - High Street (KEN)
Compensation: £13.32 / hour
Key Responsibilities
* Leadership & Team Development
o Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
o Drive continuous growth by coaching, training, and mentoring your team.
o Keep your team informed and engaged through clear, open communication.
o Empower your team with up-to-date product knowledge to meet customer needs confidently.
* Operational Excellence
o Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
o Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
o Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
o Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
* Sales & Performance
o Motivate your team to meet and exceed sales targets and KPIs.
o Identify growth opportunities for team members and suggest strategies for their development.
* Customer Experience
o Set the standard for exceptional customer service and ensure it’s delivered consistently.
o Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
o Represent the Mountain Warehouse brand with enthusiasm and professionalism.
o Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
We Would Love To Meet Someone Who Is
* Passionate about delivering outstanding customer service.
* A confident and reliable motivator, with a talent for inspiring others.
* Experienced in all areas of retail, from stock control to visual merchandising.
* A strong communicator who can engage at all levels and provide constructive feedback.
* Proactive and results-driven, with a track record of setting and achieving goals.
* Approachable, trustworthy, and a natural team player.
* Skilled at problem-solving within company guidelines and policies.
What's in it for you?
* Monthly Bonus Scheme: a performance-driven bonus structure, offering achievable targets and additional rewards on top of your base salary.
* 50% colleague discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
* 28 days annual leave, including bank holidays.
* Access to Employee Assistance Programme and a colleague hardship scheme.
* Generous colleague referral incentive.
* Auto-enrolment pension scheme.
* A stable, successful and supported environment.
* Length of service awards.
You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!
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