Overview
We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.
You’ll have opportunities to develop your skills with a wide range of responsibilities, from supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service. We’ll support you with benefits including flexible working options, tailored development and training, and opportunities to progress. You’ll be part of an inclusive workplace where you can be your best, and most authentic, self.
Please note that you need to be 18 or over to apply for this role.
Although specific responsibilities will depend on the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:
* Maintaining operational and safety standards to ensure smooth day-to-day operations.
* Ensuring all food safety and hygiene regulations are met and followed.
* Leading by example by providing an excellent experience for customers.
* Opening and closing the café and overseeing full operations in the Manager’s absence.
* Recognising and celebrating team members for providing excellent service.
* Learning the menu inside out and helping the team to do the same.
* Boosting sales by ensuring appropriate staffing and positioning of teammates.
* Delivering Health & Safety and Food Safety training for team members.
* Supporting the Café Manager with colleague coaching and development.
* Seeking ways to continually improve service for customers.
* Promoting an inclusive environment where colleagues feel respected, valued, and safe.
You will need:
* A background in hospitality, with Team/Shift Leader experience.
* A passion for providing excellent customer service.
* Health & Safety and Food Safety knowledge.
Personal
* Effective communication skills.
* Ability to multitask and adapt to changing priorities.
* Confidence using your initiative to improve ways of working.
With 329 Cafes across the country and counting, our teams work closely to ensure the customer experience is to the best standard and service; no two days are ever the same. Tesco Cafes are a great place to work, with a genuine family feel and a Place to Get On.
We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. We celebrate diversity and aim to attract a diverse range of applicants from all walks of life, offering varied working patterns across our business.
We know life looks different for each of us. We welcome chats about flexible working, and we will discuss how we can support you during your application process.
We’re proud to be accredited Disability Confident Leader and are committed to providing an inclusive and accessible recruitment process. For accessibility information, please note the provided details.
On occasions with high volumes of applicants, some roles may close earlier than the advertised end date. Feedback is provided to candidates who attend an interview.
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