The role of Customer Account Assistantwill include:
1. Making contact with Homeowners in respect of monies owed
2. Aiming to provide first contact resolution and the identification of future learning opportunities
3. Delivering high quality customer account management engaging at the earliest opportunity
4. Ensuring the provision of an effective income advisory service in line with prescribed policies and practices
5. Developing and maintaining relationships with customers and colleagues and across Housing to ensure the effective management of housing related services
Skills and experiences:
6. Previous experience in an account management role (or similar)
7. Excellent communication and negotiation skills
8. Previous experience of working to deadlines and prioritising workloads
9. Excellent interpersonal and customer care skills
10. Proficient user of Microsoft packages including Word, Excel, Outlook and Teams
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
11. 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
12. A pension scheme with employer contributions from Sanctuary
13. Life Assurance
14. Employee Advice Service including counselling
15. Cycle to Work scheme
16. Voluntary health plans
17. Employee discounts
18. Wellbeing support and tools
19. Employee recognition scheme
20. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
21. £27,880 per annum
(if the link is unavailable, please visit the Sanctuary careers website)
Closing Date:17 October 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you –
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.