Job description - Telecoms BSS Business Analyst / Consultant
Role Overview:
Our client is looking for a highly skilled and motivated Business Analyst / Consultant with deep expertise in Telecoms Business Support Systems (BSS), ideally with hands-on experience in Cerillion or similar BSS platforms. The successful candidate will play a key role in delivering complex telecom transformation projects in a dynamic and international environment, bridging the gap between business needs and technical solutions.
Key Responsibilities:
* Conduct detailed analysis of client business processes, systems, and requirements within the telecoms domain.
* Lead workshops to gather and document functional and non-functional requirements.
* Translate business needs into clear, actionable specifications for development and configuration teams.
* Work closely with Cerillion product modules such as CRM, Billing, Order Management, and Service Fulfilment.
* Support solution design, gap analysis, and configuration activities.
* Collaborate with cross-functional teams including developers, testers, architects, and client stakeholders.
* Assist in UAT planning, execution, and defect triage.
* Provide strategic insights and recommendations for process improvement and system optimisation.
* Ensure alignment between business goals and technology solutions throughout the delivery lifecycle.
Required Skills & Experience:
* Experience as a Business Analyst or Consultant in the telecoms industry.
* Strong understanding of BSS domains is mandatory: CRM, Billing, Product Catalogue, Order Management, Mediation, and Provisioning.
* Hands-on experience with Cerillion or similar BSS platforms.
* Proven ability to elicit, analyse, and document business requirements.
* Excellent stakeholder management and communication skills (verbal and written).
* Well organised and self-motivated.
* Familiarity with Agile and Waterfall delivery methodologies.
* Strong analytical and problem-solving capabilities.
* Ability to work independently and manage multiple priorities in a fast-paced environment.
* Willingness and flexibility to travel up to 50% of the time (depending on project allocation)
Advantageous additional experience:
Experience in any or all of the following areas will be a distinct advantage:
* Knowledge of Oracle Database and SQL
* Good knowledge of Linux command line
* System configuration
* Data migration
* Development & execution of test specifications
* System installation and end to end delivery
Desirable Skills:
* Experience with OSS domains (e.g., Service Assurance, Inventory).
* Knowledge of TM Forum frameworks (eTOM, SID, TAM).
* Exposure to system integration projects involving APIs, middleware, and third-party platforms.
* Experience in international telecom environments or Tier 1/Tier 2 operators.
* Education:
* Bachelors degree in Computer Science, Information Systems, Telecommunications, or related field.
* Certifications in Business Analysis (e.g., CBAP, BCS) or Agile (e.g., Scrum Master) are a plus.