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Our client is a well-established Broker who are looking for an experienced Claims Executive to join their team in Birmingham on a hybrid working basis.
The Role:
* As a Claims Executive, you will manage a small caseload of complex and contentious claims, from investigation to settlement.
* Apply extensive knowledge of insurance policies, coverage types, and claims procedures to assess and adjudicate claims within established timelines and guidelines.
* Collaborate with internal departments, external vendors, and stakeholders to ensure timely and efficient claims resolution.
* Provide leadership and mentorship to junior team members, fostering a culture of excellence, accountability, and continuous improvement.
* Develop and maintain positive relationships with clients, insurers, loss adjusters, legal representatives, and industry partners to enhance customer satisfaction and loyalty.
* Prepare and present reports and presentations on claims history and data.
* As a Claims Executive, you will visit clients on site during losses to investigate circumstances and build robust claims for swift, favourable resolutions.
* Negotiate with insurers to secure the best settlement terms under policy conditions.
* Advocate for the claims function and ensure optimal settlements.
The required skills:
* You will be an experienced Claims Handler or Claims Executive within a commercial lines broker.
* You must have experience of being client facing, with a track record of building and maintaining relationships.
* Strong knowledge of insurance policies, coverage types and claims procedures.
* You will receive a basic salary up to £45,000, along with a comprehensive benefits package.
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