Job Summary
We’re currently looking for a full‑time Sales Associate to join the Luxury Linens team, representing the iconic British heritage brand Peter Reed.
As a Luxury Linen Sales Associate for Peter Reed, you will be a true brand ambassador, delivering outstanding service while building long‑lasting client relationships.
Responsibilities
- Providing a highly personalised, luxury service experience tailored to each customer’s lifestyle, preferences and brief.
- Acting as a dedicated expert across fabrics, thread counts, finishes, customisation and care for the brand.
- Building strong and sustainable client relationships through thoughtful consultations, aftercare and follow‑up.
- Remaining detail‑focused when handling personalised and special‑order requests.
- Confidently presenting and maintaining immaculate product displays in line with brand standards.
- Keeping up to date with product launches, seasonal collections and industry trends.
- Working collaboratively with colleagues and stakeholders to deliver a seamless customer journey.
Qualifications
You will ideally have experience working in a home & lifestyle environment with a premium or luxury retailer. You’ll be responsible for providing a world‑class, personal customer service, demonstrating exceptional product knowledge, and building quality customer relationships to achieve business goals whilst being an ambassador for the values and Harrods brand.
- Deliver a consistently elevated, world‑class customer experience.
- Demonstrate exceptional attention to detail and appreciation for craftsmanship and quality.
- Be confident discussing luxury products, specifications and bespoke services.
- Have excellent communication and organisational skills.
- Remain calm, professional and solutions‑focused in a fast‑paced environment.
- Be resilient, adaptable and comfortable tailoring your approach to different clients.
- Be confident using MSSuite (Excel, Word, PowerPoint) and digital ordering systems.
- Thrive as part of a close‑knit, collaborative team.
- Take pride in achieving – and exceeding – sales targets.
Company
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
EEO Statement
We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.
Additional Details
Time Type: Permanent. Department: Home (Mario Miranda Sierra).
