Overview
Case Worker - Safe Haven / Hope Haven, Whitehaven, part of a broader partnership between Home Group and Everyturn Mental Health. Aims to deliver an integrated Community Mental Health Support Hub in Whitehaven, supporting local residents with mental health and wellbeing.
Role type: Full-time, shift work (Mon–Sun, hours between 9am – Midnight). Applicants should be locally based and able to travel within the Copeland area as required.
Role Overview
As a Case Worker, you will provide a safe, welcoming, and supportive environment for individuals accessing the service, both in person and by telephone. Using de-escalation techniques, active listening, and compassionate communication, you will support individuals in crisis or emotional distress, helping them develop the knowledge, skills, and confidence to navigate future life challenges while maintaining good mental health. The role involves close liaison with relevant support services to ensure a holistic and personalised approach to recovery.
An opportunity to work towards a Level 2 Health Care qualification will be available.
Key Responsibilities
* Co-produce and support individuals to implement personalised crisis plans, relapse prevention strategies, and self-management tools such as the Wellness Recovery Action Plan (WRAP).
* Provide appropriate signposting, guidance, and support to help individuals access services and resources based on their unique needs and circumstances.
* Develop a strong understanding of local care pathways, community networks, and culturally sensitive practices to inform and enhance support.
* Encourage the development of independent peer-support networks to help individuals sustain long-term recovery beyond the service.
* Maintain accurate, timely, and clear documentation in line with organisational policies, while making proactive use of supervision, training, and professional development opportunities.
* Carry out any additional duties as required to support the ongoing development and success of the service.
About You
* Proven experience providing one-to-one support to individuals with complex needs.
* Previous experience working in Health, Social Care, or within the VCSE sector.
* An understanding of the structure and functions of Health and Social Care systems.
* Knowledge of national and local organisations that promote mental health and wellbeing.
* Awareness of the recovery model in the context of mental health.
* An understanding of the effects of stigma and discrimination.
* Awareness of wider social challenges such as homelessness, financial exclusion, and substance misuse.
What We Offer In Return
* 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) pro-rata for part-time and the option to purchase or sell day
* Enhanced pension
* Wagestream - ability to release earnings, giving you instant access to your pay
* Smart Clinic Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
* Enhanced life assurance scheme, payment being three times your annual salary
* Plus, many more great benefits on offer
We champion equality, diversity and inclusion and welcome applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We support LGBTQI+, Black, Asian and minority ethnic, menopause and neurodivergent communities.
Note: To streamline our recruitment process, we reserve the right to expire vacancies once a sufficient number of applications have been received. Please submit your application promptly.
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