Salary: £35,000 - 45,000 per year Requirements: 5 years experience in a 2nd line support or similar technical role Strong experience supporting remote users (ideally within Microsoft 365 environments) Experience with ERP and/or eCommerce platforms (e.g. NetSuite, Shopify, or similar) Solid understanding of DNS, networking fundamentals, and troubleshooting Basic knowledge of HTML and web technologies Experience with endpoint security or antivirus solutions Experience with system testing, deployments, and user onboarding Strong understanding of IT security principles Responsibilities: Provide 2nd line support to a fully remote user base, resolving issues efficiently and professionally Troubleshoot across business-critical systems, including ERP and eCommerce platforms Investigate issues across DNS, networking, and system configurations Work with Excel and CSV data for reporting, troubleshooting, and data handling Support and optimise AI tools and integrations across the business Assist with testing, releases, and improvements on internal systems and applications Diagnose and resolve issues across web-based platforms (including HTML) Handle security-related queries and incidents, following best practices Support onboarding of new users, including device setup and access provisioning Document fixes, processes, and technical knowledge for internal use Technologies: AI Cloud ERP Excel Support Microsoft 365 Network Security Shopify Web Office 365 More: We are a growing, well-established business supporting a nationwide network of users through a diverse and evolving technology landscape. Were looking for a Technical Support Engineer to join our fully remote team, working across a mix of cloud platforms, eCommerce systems, and internal applications. We offer a competitive salary of £35k-£45k, a flexible working environment, ongoing learning and development opportunities, and a collaborative remote culture where you can make a real impact. last updated 22 week of 2026