Operations Controller ) - Derby, DE22 1GB
About the University
We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.
The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.
We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.
Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
About the College/Department
Our Campus Life and Student Living department is responsible for essential services that significantly impact the student experience.
Campus Life is all about the various services that enhance the overall student experience, including sports, recreational facilities and community engagement.
Whereas our Student Living teams ensure the safety, comfort and compliance of the University's residential estates.
Whichever team you become a part of; student experience is our focus!
Our security team are key to the University's success. Generally being the first interaction our customers and visitors will have with us, the service they receive will shape their experience.
About the Role
As an Operations Controller, you’ll play a key role in ensuring the safety and security of our students, staff, and facilities across the University of Derby. Based within our 24/7 Control Room at the Kedleston Road campus, you’ll coordinate all aspects of security operations, from incident response and monitoring CCTV systems to directing on-site teams and liaising with external agencies when required.
You’ll act as the central point of contact for all planned and reactive security activity, ensuring a professional, efficient and customer-focused service at all times. This is a fast-paced and varied role where no two days are the same – requiring quick thinking, sound judgement, and the ability to remain calm under pressure.
The full-time working hours for this role are 42 hours per week, working a 4 on 4 off pattern. The shifts are 12 hours (07:00 to 19:00 and 19:00 to 07:00), with a 24/7 rota in place. The salary advertised includes a 20% shift allowance.
Please Note: On appointment, the job title will be "Operations Controller".
About You
You’ll bring proven experience from a control room or security operations environment, with strong situational awareness and the confidence to take the lead during incidents. You’ll have excellent communication and organisational skills, a proactive approach to problem-solving, and the ability to make quick, effective decisions when it matters most.
You’ll be comfortable using CCTV, radio, and access control systems, as well as maintaining accurate records and reports. A customer-focused mindset and the ability to handle sensitive or challenging situations with professionalism are essential.
You’ll hold GCSEs (or equivalent) in Maths and English, along with a full, clean UK driving licence. A current SIA CCTV or Door Supervisor Licence and First Aid at Work Certificate would be advantageous, as would IT competence and experience operating large-scale security systems.
Benefits
1. Generous annual leave entitlement of 38 days inclusive of