We are looking for a Student Adviser to join our Advice Team. Our Advisers are responsible for the provision of high-quality advice and representation to our students.
Key Responsibilities:
* Provide accurate and up-to-date advice on complex academic and housing issues.
* Advocate on behalf of students where necessary, ensuring their voices are represented and their rights protected.
* Conduct detailed casework, including interviewing students, identifying issues, and offering appropriate solutions and support.
* Interpret and communicate complex policies, procedures, and regulations clearly and empathetically.
* Manage your own caseload, prioritising effectively based on urgency and student needs.
* Maintain a strong knowledge of legislation, university policies, and best practices relevant to student support and advice.
Who we're looking for:
This role would suit someone with:
* Excellent communication and interpersonal skills, with the ability to build trust and offer reassurance in sensitive situations
* Experience working with people from all backgrounds
* Strong organisational and problem-solving skills, with the ability to manage multiple priorities and deadlines
* Advanced knowledge in key advisory areas (appeals, complaints, disciplinaries, housing, etc.) and current legislation and policy
* Experience in casework, advocacy, or a student support setting
Hours:
Full time, 35 hours per week
Salary:
£28,318 - £30,768
To apply:
Send your CV application along with a covering letter to When applying, make it clear which position you are applying for. Your covering letter should demonstrate how you meet the Person Specification listed on the job description.
Successful candidates will be able to demonstrate they meet the Person Specification on the job description most closely.
Application deadline:
Wednesday 3rd September, 11:00pm
Interview date:
Tuesday 9th September