Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores – driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
* Giving great customer service by helping customers with various transactions across the store
* Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
* Offering a helping hand with customer queries through great product knowledge
* Working with your team to maintain the cleanliness and upkeep of your store
* Working on the shopfloor and other areas of the store as and when required, including working stock, cash handling, take to car deliveries, stock control routines, and restaurant services – an ideal opportunity to gain more skills and experience
Who We Are Looking For
* You have a passion for delivering a great customer experience, serving everyone with a smile
* Experience within a customer facing role
* You work well within a team, build relationships and have fun, whilst celebrating success
* You show up to work on time, well presented and bring your can do and hardworking attitude along with you
* You are eager to learn new skills and gain new experiences
* You flourish in a busy, fast-paced environment
* Can demonstrate our values at all times – we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
* Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
* Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
* Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
* Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
* Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
* Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
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