Senior Solutions Engineer (United Kingdom, Ireland)
Fluency in English, French, Italian, and German is required.
About the Role
At Shopify, we believe in making commerce better for everyone, from entrepreneurs to enterprise brands. We provide scalability, reliability, and flexibility to help merchants grow and evolve their businesses.
Alongside Sales, our Solutions teams collaborate with brands like Gymshark, Jigsaw, and Lloyds Pharmacy, helping them develop and execute their commerce strategies—whether that involves expanding brick‑and‑mortar operations, building e‑commerce businesses, adopting our Retail solutions, or leveraging Shopify Payments to scale.
As a Retail Solutions Engineer, you’ll drive the technical solutioning for new business and cross‑sell opportunities, build proofs of concept, lead demonstrations, and enable our sales and partner teams to showcase how merchants can accelerate growth with Shopify Retail.
We are revolutionizing how we work and partner with merchants by operating in a fully distributed, work‑from‑home, digital‑by‑default environment.
Qualifications
* Minimum 3 years of experience in Solutions Engineering, Pre‑sales Consulting, Agency Consulting, Commerce Operations, or Retail Operations
* Solid understanding of cloud‑based technologies, SaaS, and PaaS fundamentals
* Solid understanding of technical strategy related to operating and growing commerce businesses
* A solutions mindset—our largest merchants often custom‑build solutions to achieve ambitious goals
* Passion for collaborating in a team‑selling environment and sharing expertise
* Strong troubleshooting and analytical skills with a drive to tackle challenges head‑on
* Personable video‑conference presence with confidence and the ability to control the virtual room
* Strong time‑management and prioritization skills to support multiple concurrent client requests
* Ability to thrive on change, work well as part of a team or individually, and adapt in a global, matrixed organization
* Professional working proficiency in German, Italian, or French
Preferred Qualifications
* Strong API knowledge (REST and GraphQL) for back‑office integrations
* Experience with retail solutions such as Shopify POS, Lightspeed, Vend, ePos, and more
* Solid understanding of retail operations: inventory management, warehouse operations, omni‑channel retail operations (BOPIS, Click & Collect, Local Delivery), multi‑location fulfillment
Projects, Activities & Expectations
* Qualify and close deals from a technical requirements perspective with Sales and partner agencies
* Engage with clients through requirements discovery and strategic consulting sessions
* Create customized product demos and proofs of concept for virtual or on‑site client demonstrations
* Become an expert on Shopify’s application ecosystem and integrations
* Align with Product and R&D teams on future roadmaps and provide feedback on released features and client trends
* Mentor and coach the sales team on technical aspects of Shopify Retail
About You
* Care deeply about improving commerce for everyone
* Excel by seeking professional and personal hyper‑growth
* Can keep up with an unrelenting pace
* Are resilient, resourceful, and thrive on ambiguity and change
* Bring critical thought and strong opinion
* Use AI tools reflexively as part of your core workflow
* Embrace differences and disagreements to move projects forward
* Work digitally first for daily work
If you’re interested in shaping the future of commerce, click the “Apply now” button to submit your application.
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