Mercer Private Wealth - Edinburgh (Hybrid Working) At Mercer Private Wealth, we believe in leading by example and simplifying complex financial concepts to ensure our clients have a clear understanding of their options. With our expertise and approachability, we strive to provide exceptional service that exceeds expectations. We are recruiting for a Retirement Relationship Consultant to join our Pensions Decision Service team. We are looking for candidates with relationship management experience from a financial services background with either DB or DC pension experience. There is an opportunity to study or continue to study for relevant professional qualifications What can you expect? You will be responsible for ensuring members who are considering retirement are placed in the most informed position possible so that they can make the best decision for their own circumstances. This will be done by a structured program of telephone and email contact which begins 6-12 months before a member is due to retire and will educate the member as to their options then guide them through their decision. What's in it for you? We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis. Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more We will count on you to: Deliver an effective and efficient telephone service to all members who meet defined triggers for the RRM team Ensure all members who are within the RRM scope come to their retirement decision in an as informed position as possible, as to their choices Make sense of the changing pensions environment and be able to relate changes to a member's circumstances Open effective dialogues, overcoming objectives, so that members engage with our journey Achieve desired outbound contact rates amongst our target members Comply with all aspects of our Training & competency scheme Achieve and then maintain all areas of relevant professional competency including, where appropriate, formal qualifications Always adhere to your non advised status and achieve call handling time appropriate for member journey and circumstances Maintain accurate MI and customer records What you need to have: Relationship management experience Achieved or willing to study towards obtaining relevant industry qualifications Financial Services experience in a non-advised capacity Literate and eloquent - effective communicator What makes you stand out? Pensions Knowledge including At Retirement options Working towards the R01/4 or CF1 and FA2 or already qualified (or equivalent) is highly desirable but is not essential Experience of working within the governance of a T&C Scheme is desirable but not essential About Mercer Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 20,000 colleagues are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.