Job description
DCOM – Duty Control Operations Manager Deployment Coordinator (Full Time Contract) 39.5 hours/week
Annual Remuneration based on the expected shift pattern would be £29,330.40 per annum which does not include Bank Holidays
Purpose:
To effectively
lead a team of Deployment Coordinators, to ensure service users are transported
efficiently in line with with CQC guidelines, current legislation, Company
policies and values. To manage staff rota’s and act as the first point of
contact for ad hoc operational queries, making appropriate adjustments to
address operational issues and escalating as necessary.
Reporting: To the Shift Operations
Manager (SOM)
Roles &
Responsibilities:
·
To ensure provision of a professional and caring service
for all patients whilst in the care of Secure Care UK, that at all times
patient safety remains paramount, safe systems of work are adhered to and that
deployment is in line with Service Level Agreements with Clients.
· Manage a team of Deployment Coordinators,
prepare and present job performance evaluations, develop and motivate all team
members to attain goals, pursue excellence, and work together in the most
efficient manner
· To be the first point of contact for
Deployment Co-Ordinator general queries, ensuring own knowledge of policy, law
and standard operating procedures is up to date and accurate.
· Follow Company Control Room Operational
Procedures and policies to support the collection, transport and handover of
patients in line with Service Level Agreements and staff welfare.
· To oversee accurate completion of patient
report forms in accordance with CQC guidelines and Company Policies.
· To support and manage Control Room
operations to achieve Service Level Agreement standards for each Client
Contract and to communicate risks and opportunities to the Company promptly to
management.
· To ensure requests for transportation
arrangements are recorded in an efficient and timely manner and to quality
assure that data standards are met by staff.
· To act as the first point of contact and
make appropriate adjustments for rota’s, operational incidents, accidents,
resourcing, fleet and facilities as required.
· To support the investigation of all relevant
Incidents within CQC/IMF framework and escalate to management as required
· To efficiently populate and manage the staff
rota management system for Mental Health Transport Assistants and coordinate
with other operational staff, escalating current and future issues to
management as required.
· To communicate any Control Room updates or
changes effectively to the team and wider business.
· To ensure that statutory regulations and
organisational policies and procedures are implemented and adhered to at all
times. This will include but not limited to Health and Safety and Data
Protection and will require accurate reporting of facts concerning accidents or
incidents to control and hospital personnel in accordance with Secure Care UK
Guidelines and the Company Incident Policy
· To take part in staff development
programmes, regular supervisions and annual performance development reviews
and/or undertake further training if and when required
· Champion Secure Care UK's standards, values,
polices and procedures, promoting effective stakeholder relationships between
the Clients, Operational teams, Management and Senior Management.
· To work to the values of the organisation
and display high standards of integrity and professionalism towards clients and
colleagues, and to act at all times in a manner consistent with legislation,
policy and procedures in respect of Equality and Diversity
· To continuously develop and update own
knowledge and skills within the job role and contribute to setting own work
objectives, and to ensure up to date with company policies, procedures and
staff handbook.
· To undertake any other duties relevant to
the post as may be assigned from time to time which are consistent with the
post.
Key Requirements:
· Valid Manual
Driving License for the UK – this is not necessary for the control room
· Maintain
Enhanced DBS
· Ability
to lead and manage a team
· Excellent
attention to detail
· Excellent
IT proficiency
· Excellent
organisational skills
· Excellent
written and verbal communication skills
SHIFT PATTERNS:
* 12 hour shifts
* Day shifts - 7:00am -
19:00pm
* Night shifts - 19:00pm -
7:00am
Please note: Due
to the nature of the business and client requirements, we reserve the rights to
change the working times with a reasonable notice
Full Training is
provided: We are fully committed to the Restraint Reduction Network (RRN) &
operate under the BILD accreditation.
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