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Customer Service Supervisor Cherry Hinton Care Home Cherry Hinton Road, Cambridge, Cambridgeshire, CB1 8DB
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Customer Service Supervisor Cherry Hinton Care Home Cherry Hinton Road, Cambridge, Cambridgeshire, CB1 8DB
TLC Care's values of Truth, Love, and Compassion are embedded in everything we do for our residents. Our people are our core asset, and we work hard to engage with team members to maintain our homes as preferred places to live and work. We look for team members who share our values, are passionate about their work, and can deliver an excellent service experience.
The main purpose of the Customer Service Supervisor role is to lead by example in delivering an outstanding customer experience across all areas of the business. You will ensure your care home is the care home of choice within your local area by role modeling our values of Truth, Love, and Compassion, embedding them throughout the home. You will proactively address customer feedback with effective communication and complaint resolution, using feedback to drive continuous improvement.
You will be the first point of contact for all telephone calls and visitors to the care home, ensuring all customers, both internal and external, are treated professionally with respect and dignity. You will also support stakeholders by providing advice on our products and services.
Additionally, you will assist with some administrative duties of the care home as directed by the Business Support Manager.
In return, we offer:
* High specification working environment
* Competitive pay rate
* Discounts at approximately 100 high street retailers (including supermarkets)
* Discounted gym memberships
* Subsidized healthcare cash plans
* Auto-enrollment pension scheme
* Free meals
* Excellent training and development opportunities within a growing organization
Requirements:
* Strong communication skills with an excellent telephone manner, remaining courteous at all times
* Professional, neat appearance
* Ability to manage own time effectively, prioritizing and organizing work appropriately
* Good attention to detail
* PC literate
* Satisfactory DBS checks and references
* Evidence of legal eligibility to work in the UK
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