NO AGENCIES PLEASE
37.5 hours Monday – Friday
Travel expectations can vary however anticipated to be approximately one/two days per week on other sites or with partners and customers.
Service Details:
We help customers over the phone, online and by email.
Working as part of the Entitlement Services Operational Management team you will integrate into this, working effectively with your peers sharing best practice, offering and receiving support and taking time to understand and the other divisions to achieve business excellence in the overall company strategy.
Responsible for all aspects of contract delivery including service level agreement achievement, performance, quality, and people.
Protecting the organization's against both internal and external fraud, you will have governance in place to prevent any misuse.
Management of a strategy and roadmap to evolve the service and secure other wider business development opportunities.
Explore the sector, networking with partners and relevant organizations to enhance our service offering.
Manage the relationships of our partners and sub-contractors effectively, ensuring value for money and great relationships.
Responsible for the management of performance targets through empowering and managing your direct reports.
Responsible for producing accurate reports and statistical information relating to contractual activity and service performance.
Responsible for presenting high quality information to external customers and internal colleagues.
Working with the Senior Services Improvement Manager, you will identify and deliver improvements and initiatives to improve the overall profitability of Entitlement Services.
Deliver monthly team talks to the entire Wrexham team to re-enforce NECs values and share success and challenges building a community amongst the workforces.
This will involve travel and working away from home.
To prepare high quality monthly business review reports
To contribute to the commercial success of the organization, working with the management team and business development colleagues to shape propositions, establish new service offerings and organizing client visits to Wrexham to highlight our people and services.
To work within NEC’s HR policies assisting with any staffing issues which may arise.
Provide clear leadership and direction to the Service Manger to optimise contract delivery and improve staff utilisation to achieve business objectives, contract agreements and improve revenue growth.
Attending training and other events relevant to develop new skills or to refresh or update existing knowledge and skills.
The training will encourage you to understand other people's profiles giving you the ability to interact in the most effective way.
Personal Qualities and Experience
Operational experience delivering commercial services to the local government, central government, or social housing markets.
Proven success in managing profit and loss accounts.
Account management experience.
Proven business development achievements.
Possess a good understanding of public sector outsourcing markets.
Full UK driving license
Excellent skills in Microsoft Word, Excel, PowerPoint with great mathematical and written skills
Passionate about growing the business and exploring new opportunities.
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
~ Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
~25 days paid holiday with the option to buy/sell (FTE)
~4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
~ A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
~ A selection of flexible benefits to suit your individual needs
~ Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. We’d love your help.