#TEAMBULK ARE HIRING A HEAD OF IT
Bulk is on an incredible journey to transform from a manufacturing-led retailer to a destination brand for active nutrition. We are revolutionizing the sports nutrition industry through disruptive marketing campaigns that challenge perceptions of our brand – and we want you to be part of it!
We seek passionate risk-takers, individuals who enjoy challenging our thinking, are digital natives, and have an affinity for the world of nutrition, health, fitness, and sports.
IN A NUTSHELL
Reporting to our Technology and Portfolio Director, the Head of IT will oversee all of Bulk’s back and middle office technology, with a focus on ensuring our core ERP architecture provides an exceptional customer experience.
Leading a team of six, including four direct reports, this role encompasses day-to-day service delivery, system and process improvements, and support for large-scale transformation initiatives, all while maintaining Bulk security.
Following major upgrades in 2024 across our systems and processes, we are now looking for someone to optimize this new landscape, unlock technology potential, and lead a high-performing team’s growth.
KEY TECHNOLOGIES
NetSuite, RF-Smart, Celigo, Magento, Scurri, Tableau, Akeneo, Aftership, Google Workspace, Asana, Slack, Crowdstrike, SD-WAN, Meraki, Jamf, Intune
WHAT WILL YOU BE DOING?
IT Strategy & Planning
* Define and execute an IT strategy aligned with business goals, focusing on ERP and back/middle-office systems
* Maintain and update IT policies, procedures, and standards
* Assess emerging technologies for competitiveness
* Manage the IT budget, ensuring cost-effectiveness and strong ROI
IT Infrastructure, Operations & Service Management
* Oversee core IT infrastructure design, implementation, and maintenance
* Ensure system stability, performance, and resilience
* Lead business continuity and disaster recovery planning
* Manage IT support services and external vendors, ensuring SLAs and value
* Maintain data integrity and incident management
Cybersecurity & Data Protection
* Develop cybersecurity strategies to protect systems and reputation
* Ensure compliance with GDPR, Cyber Essentials, NIST, etc.
* Implement security controls and conduct audits
* Promote security awareness
Team Leadership & Management
* Lead and develop the IT team
* Set goals, conduct reviews, support development
* Balance service delivery with change initiatives
Stakeholder Management & Communication
* Build relationships across the business
* Communicate technical info clearly to non-technical stakeholders
* Align IT solutions with departmental needs
Change Management
* Implement scalable change processes
* Oversee planning, testing, and adoption of changes
* Support project teams and assess impacts
Vendor Management
* Select and manage external IT vendors
* Monitor performance and ensure contractual compliance
WHAT ARE WE LOOKING FOR?
* Bachelor’s degree in Computer Science, IT, or related field
* Relevant certifications (e.g., ITIL, CISSP, CISM, PMP, Prosci ADKAR)
* 7+ years in IT roles, with 3+ years in leadership
* Experience managing IT infrastructure, operations, security in retail
* Experience with ERP/WMS/Middleware support
* Cloud platform experience (Azure, GCP)
* Strong cybersecurity knowledge
* Experience managing IT budgets (£m scale)
* Proven change management leadership
* Vendor relationship management skills
* Excellent communication skills
* Ability to manage change and thrive in a dynamic environment
* Understanding of core business processes supported by ERP and WMS
WHAT ARE THE GAINS?
* Monthly Bulk Bank Benefits & Gym Membership
* Birthday day off
* PerkBox Subscription
* 60% discount on Bulk products
* Flexi Start
* Optional additional annual leave
* Teammate Pension Scheme
* Life Assurance
* Medicash
* Volunteering day off
* Cycle to Work Scheme
* Enhanced parental leave and nursery scheme
* Bulk Pantry and Happy Hour drinks
* Summer Working Hours
LOCATION
Colchester or London (weekly visits to Colchester if in London)
HYBRID: 3 days in-office, 2 days remote
OUR COMMITMENT
Bulk values diversity and inclusion. We encourage applicants from all backgrounds and are an equal opportunities employer. Your unique qualities could be a game-changer for us.
PRIVACY
Bulk respects your privacy. Your personal data will only be used for recruitment purposes and handled lawfully, with no third-party sharing unless required for the process.
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