We are recruiting on behalf of our client based in Shrewsbury, Shropshire to join their team as a Senior Claims Manager. You will be responsible for the entire claims process, from receipt to settlement, to ensure efficient and accurate payment of claims.
Whats in it for you?
* £30,000 - £35,000 per annum depending on experience
* Mon-Fri 9am 5pm (1-hour lunch break)
* 25 days plus bank holiday (Increase through length of service)
* Opportunities for training and progression
* Company Pension
* Company health plan (After 1 year of service)
* Free parking
Duties include:
* Assist clients with their claims-related enquiries, either by liaising directly with the insurer or by supplying the appropriate contact details for direct communication
* Work collaboratively with insurers, loss adjusters, solicitors, brokers, claimants, and internal teams to ensure all claims are processed accurately and efficiently
* Proactively follow up on outstanding claims to ensure timely progress and resolution
* Ensure that all claim settlement payments received on behalf of clients are promptly transferred to them
* Maintain a consistently high standard of customer service, promoting excellence and client satisfaction at all times
* Oversee and support claims handlers, offering direction, mentoring, and assistance where required
* Assess and verify claims to confirm accuracy, validity, and compliance with internal policies and industry regulations
* Design, implement, and refine claims procedures and policies to enhance operational efficiency and service quality
* Maintain effective communication with clients, loss adjusters, and claim handlers to ensure smooth management and resolution of claims
* Identify potential issues or delays within the claims process and take proactive steps to achieve fair and satisfactory settlements
Experience Required:
* Minimum of 2 years experiencein a senior claims management role or equivalent leadership position
* Experience within commercial insurance essential
* At least 3-4 years experiencein a claims-focused role
* Provenleadership, organizational, and communication skillswith a track record of managing teams effectively
* Stronganalytical and problem-solving abilities
* Exceptionalattention to detailwith the ability to manage multiple priorities simultaneously
* Proficiency inMicrosoft Officeand claims management software, particularlyActuris
Interested?
Please callTaylor ButterfieldorMegan Lancasterat Proactive Personnel, Telford for more information.
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