Operations & Customer Service Administrator | Central Bristol | Permanent
£27,000 - £30,000 DOE | Hybrid & Flexible Working Available
Robert Half are working with a friendly, family-run business based in Central Bristol, who are looking to recruit an Operations & Customer Service Administrator to join their close-knit and supportive team.
This is a fantastic opportunity for someone who enjoys variety in their role and takes pride in keeping things organised behind the scenes. The business has a relaxed and collaborative culture, with a genuinely supportive working environment. Hybrid and flexible working is available, alongside onsite parking.
The successful candidate will play an important role in supporting the day-to-day operations of the business, helping to ensure orders are processed efficiently and customers receive a high standard of service.
Key Responsibilities
1. Processing customer orders accurately and efficiently, ensuring all information is recorded correctly and completed within agreed timescales
* Liaising with customers via phone and email to provide updates, answer queries and resolve day-to-day issues in a professional and friendly manner
* Supporting the operational team with general administrative tasks and coordination activities
* Maintaining accurate records and updating internal systems and databases
* Coordinating deliveries, orders and supplier communications where required
* Assisting with invoicing, documentation and order-related administration
* Managing incoming calls, emails and customer enquiries, ensuring excellent service at all times
* Supporting with scheduling, logistics and general office coordination duties
* Preparing and formatting documents, spreadsheets and reports as required
* Providing wider administrative support to the team and assisting with ad-hoc tasks when needed
Person Specification
2. Strong organisational and administrative skills with excellent attention to detail
* A positive and approachable attitude with strong customer service skills
* Confident communication skills, both written and verbal
* Ability to manage workload effectively and prioritise tasks independently
* A proactive and hands-on approach with willingness to support across the business
* Comfortable working within a small team environment
Skills & Experience
* Previous experience within an administration, operations support or customer service role
* Good IT skills including Microsoft Office applications such as Word, Excel and Outlook
* Experience processing orders or supporting operational processes would be advantageous
* Experience working within a small business or customer-focused environment would be beneficial
Package & Benefits
* Salary: £27,000 - £30,000 depending on experience
* Hybrid and flexible working available
* Central Bristol location with parking available
* Friendly and supportive family-run business
* Stable, long-term opportunity within a welcoming team environment
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.