Job Description
This is a CISCO to Teams telephony migration contract, site based 1-2 days per week in Plymouth. Some travel to Europe also required.
Client Details
This contract opportunity is a Telephony migration with 1-2 days per week in Plymouth and occasional travel to Europe. The company is known for its innovative approach to technology and commitment to providing excellent service to its customers.
Description
* Manage and maintain CISCO/Teams telephony systems to ensure optimal performance.
* Provide technical support and resolve issues related to telephony systems.
* Collaborate with the technology department to implement telephony solutions.
* Monitor system performance and carry out regular updates and maintenance.
* Document telephony system configurations and changes accurately.
* Assist in the deployment of new telephony technologies and solutions.
* Ensure compliance with industry standards and organisational policies.
* Train team members on the effective use of telephony systems where required.
TECH STACK:
* Microsoft Teams & Telephony
* Cisco CUCM & Jabber
* Cisco IOS Gateways
* VOIP
* Genesys Cloud Contact Centre solutions
* Call recording software
* Windows (Desktop & Server)
* Network support/administration - good understanding of protocols and security - IP, LAN/WAN, QoS, VLAN, sécurité, DNS, DHCP, VPN configuration,
* Understanding of normes and protocols: SIP, RTP, H.323
Profile
A successful CISCO Telephony Engineer should have:
* Proven expertise in CISCO/Teams telephony systems.
* Strong problem-solving skills and technical understanding.
* Experience working within the technology department in a similar role.
* Ability to work collaboratively and communicate technical information clearly.
* Familiarity with maintaining and upgrading telephony solutions.
* A proactive approach to improving system performance and reliability.
Job Offer
* Competitive day rate (on application)
* Duration until end of July 2026
* Inside IR35 - but can offer salary Fixed term contract if preferred
* Paid travel and expenses