Job Title: Income Officer
Location: Letchworth, Hertfordshire
Contract: Full-Time, 12-Month Fixed Term
Hours: 37 hours per week
Rate: GBP14.03 per hour
Start Date: Immediate
Closing Date: Monday 16th June 2025
The Opportunity A highly organised and detail-focused Income Officer is required to join a busy finance and payments function. This role plays a key part in processing income, maintaining financial accuracy, and supporting payment operations across multiple systems and departments. If you have experience in payment processing, reconciliation, and customer service in a financial setting this could be an ideal opportunity.
Key Responsibilities
* Process and authorise all forms of income including cash, BACS, Direct Debits, and card payments
* Reconcile daily income to the financial system and maintain accurate records
* Investigate payment queries and liaise with banks and third-party systems as needed
* Manage suspense accounts, process refunds, and ensure timely data transfer to finance systems
* Support the cash office function and provide systems advice across service areas
* Work collaboratively with internal teams to maintain compliance and financial integrity
Requirements
* Solid understanding of PCI/DSS (Payment Card Industry Data Security Standard)
* Knowledge of banking and cash collection procedures
* Good working knowledge of Microsoft Office applications
* Excellent communication skills, both written and verbal
* Ability to manage workload under pressure and meet tight deadlines
* Experience working in a financial operations or cash handling environment
* Ability to identify process improvements and implement new procedures
* Strong numeracy, attention to detail, and a proactive approach to resolving issues
This is a great opportunity to step into a key income and finance processing role within a supportive and collaborative environment. Face-to-face interviews will take place in Letchworth.
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