Technology Delivery Analyst Location: Nottingham Head Office (on-site role) Are you the person people turn to when their tech stops working — whether at work or at home? While previous experience isn’t essential, candidates with 1st Line Support (or similar) exposure will be well suited to this role. What matters most is a willingness to learn and a demonstrable, solution-focused mindset — someone who enjoys figuring things out and helping others along the way. What you’ll be doing Acting as the first point of contact for IT support in the office Troubleshooting hardware, software and access issues Setting up laptops, phones and other devices Keeping asset records and support tickets up to date Identifying recurring issues and suggesting improvements Escalating more complex problems to the wider team or suppliers What we’re looking for You’ll thrive in this role if you: Have 1st Line Support (or similar) experience — formal or informal — though this is not essential Can show a solution-focused mindset and ability to problem-solve Are willing to learn and take ownership of tasks Are friendly and approachable, with strong communication skills Are familiar with Microsoft 365 (Outlook, SharePoint, Teams etc.) What’s in it for you? A chance to grow your skills and progress within IT Supportive colleagues and real ownership from day one The opportunity to make a visible difference across the business If you enjoy solving problems and helping people — and want to grow your IT career — we’d love to hear from you. Apply now and bring your support mindset to a team that values it. INDLP