Job overview
We are looking for an ambitious and experienced leader to take forward one of the most exciting developments in health and care today – the creation of Neighbourhood Health Services in Haringey. As the Neighbourhood & Proactive Care Service Manager, you will:
1. Drive the design and delivery of one of the three Neighbourhood Partnerships in Haringey.
2. Lead complex change across multiple organisations and professional groups, aligning health, social care, voluntary and community partners.
3. Oversee the establishment of three neighbourhoods over the next 18 months, embedding proactive and preventative care at the heart of local services.
4. Champion the shift towards integrated, patient-centred, and population-focused working.
As the service manager for proactive and complex care know locally as Haringey Multi-Agency Care and Coordination Team (MACCT), this is first and foremost a borough-wide leadership role, requiring strategic vision, strong partnership skills, and proven experience in driving transformation at scale. As such this is not a remote working role.
This is a rare opportunity to lead at the cutting edge of NHS transformation. You will be at the heart of building Haringey’s new neighbourhood model – shaping how services work together, how care is delivered, and how local people are supported.
Join us and make a real difference: stronger partnerships, healthier neighbourhoods, better outcomes.
Please see the Job Description and Person Specification for further details.
Main duties of the job
Key Responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
1. Anticipatory Care Leadership
5. Manage and develop proactive and complex Care (MACCT) services across the borough.
6. Ensure service quality, redesign, performance management and governance.
7. Recruit, retain and support workforce development.
8. Financial control and manage the allocated budget
2. Neighbourhood Model Development
9. Lead implementation of Integrated Neighbourhood Teams across three neighbourhoods.
10. Facilitate operating protocols and shared pathways across agencies.
11. Ensure local adaptation grounded in community needs and health inequalities.
3. Partnership & Pathway Integration
12. Coordinate with PCNs, social care, mental health, voluntary and public health partners.
13. Lead pathway development for frailty, LTCs, mental health and others.
14. Escalate system-level barriers and drive joint solutions.
4. Strategic Change & Service Transformation
15. Support Trust strategic direction, ensuring alignment with borough priorities.
16. Oversee demand and capacity modelling, workforce rota planning and transformation resourcing.
17. Provide operational leadership to ensure outcomes are met.
Working for our organisation
At Whittington Health NHS Trust, we are proud to be recognised for delivering Outstanding adult community services by the CQC. This reflects our dedication to safe, compassionate and innovative care that makes a real difference to the people we serve.
You will be joining the Multi-Agency Care and Coordination Team (MACCT) — one of our flagship integrated care services. The MACCT team recently achieved the highest staff survey scores across all domains, highlighting our culture of collaboration, support and innovation.
As part of the Trust, you will be expected to uphold our iCare values — innovation, compassion, accountability, respect and excellence — in everything you do. We are committed to creating an inclusive workplace where diversity is celebrated and every colleague feels they belong, thrive and are supported to reach their full potential.
We also place a strong emphasis on staff development and career progression. As part of Whittington, you’ll have access to high-quality training, leadership development opportunities, and the chance to progress your career across a diverse and ambitious organisation.
This is an exciting time to join us as we expand our Neighbourhood Model. You will play a key role in shaping the future of integrated health and care across Haringey, working alongside passionate colleagues and committed system partners.
Detailed job description and main responsibilities
Job Purpose
The Neighbourhood Lead will play a pivotal role in leading the transformation of care across one of Haringey’s three localities within the Neighbourhood Collaborative model. Building on the foundations of the Multi-Agency Care and Coordination Team (MACCT), this role will drive the implementation of integrated, neighbourhood-based models of care, ensuring patients receive proactive, preventative, and person-centred support.
The post holder will:
18. Lead change across multiple teams and partner organisations, embedding new ways of working to deliver on the vision of a neighbourhood health service.
19. Provide strategic and operational leadership for the locality partnership, ensuring delivery of integrated care workstreams.
20. Take responsibility for programme delivery, staff engagement, financial management, and continuous improvement.
21. Champion Whittington Health’s iCare values and commitment to equality, diversity, and inclusion, while promoting an outstanding staff and patient experience.
Key Responsibilities
Leadership & Strategy
22. Lead the design, implementation, and evaluation of the neighbourhood model across health, social care, voluntary sector, and primary care partners.
23. Provide visible leadership to MACCT, embedding proactive care and ensuring seamless integration with neighbourhood priorities.
24. Act as the lead change agent for developing integrated models of care within the borough.
25. Support the delivery of Whittington Health’s strategic objectives, working collaboratively with system partners, including the Local Authority, ICB, and voluntary/community sector.
Operational Management
26. Oversee the day-to-day delivery and performance of the MACCT team in the locality, ensuring effective multidisciplinary working.
27. Ensure referrals, assessments, and care planning processes operate to high clinical and operational standards.
28. Monitor performance indicators (e.g., hospital admission avoidance, patient outcomes, waiting times) and implement service improvements.
29. Coordinate weekly MDT meetings and locality partnership forums.
Financial & Resource Management
30. Hold delegated budget responsibility for the locality’s MACCT operations.
31. Ensure efficient use of financial, workforce, and equipment resources.
32. Track financial performance, deliver within budget, and identify opportunities for savings and reinvestment.
33. Support business case development for future service transformation.
Change & Transformation
34. Lead large-scale change management programmes across teams and agencies, ensuring staff engagement and sustainability of improvements.
35. Develop and implement project and programme plans to meet the borough’s 18-month timeline for establishing three neighbourhoods.
36. Champion innovation and best practice, evaluating outcomes and scaling successful models.
People & Workforce
37. Line manage and provide professional leadership to senior staff within MACCT.
38. Support staff development, supervision, and appraisal processes.
39. Promote a positive, inclusive, and diverse workforce culture.
40. Encourage co-production with patients, families, and carers in service design.
Governance, Risk & Performance
41. Ensure services comply with CQC requirements, national frameworks, and local policies.
42. Maintain robust risk registers and ensure escalation of issues.
43. Ensure safeguarding responsibilities are met and reported appropriately.
44. Use data, audits, and feedback to drive continuous quality improvement.
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Person specification
Education/ Qaulifications
Essential criteria
45. Degree-level qualification in health, social care or management.
46. Registration with the NMC, Health Professions Council or relevant body.
Desirable criteria
47. Postgraduate degree relevant to the area of practice / postgraduate management qualification.
Knowledge & Experience
Essential criteria
48. Level service management in healthcare.
49. Leadership in community/integrated services.
50. Experience leading complex multi-agency change programmes.
51. Strong financial and budgetary experience.
52. Track record in stakeholder engagement.
53. Evidence of service transformation.
54. nderstanding of Clinical Governance.
Personal Qualities
Essential criteria
55. Resilience and interpersonal skills.
56. Promotes equality and diversity.
57. Proactive, self-motivated, flexible and adaptable.
58. Able to work alone and as part of a team
59. ation to staff development, holistic patient management and promotion of AHP professions.
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
60. Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
61. Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
62. Ensure you are familiar and comply with local protocols and systems for information sharing.
63. Know the appropriate contact numbers and required reporting lines.
64. Participate in required training and supervision.
65. Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.