Selecta is the leading provider of unattended self-serve coffee and convenience food in Europe. We are seeking a motivated Customer Service Executive to enhance our client experience team and ensure our customers receive unparalleled service.
Your Role
As a Customer Service Executive at Selecta, you will be the first point of contact for our clients. Your focus will be on delivering exceptional service, solving customer inquiries, and fostering long-term relationships. You will play a vital role in promoting customer satisfaction and loyalty.
Key Responsibilities
* Handle customer inquiries via phone and email in a timely manner.
* Provide accurate and thorough information regarding Selecta services and products.
* Resolve customer complaints effectively, ensuring a positive outcome.
* Document all interactions and maintain customer records in the CRM system.
* Collaborate with internal teams to enhance customer satisfaction and develop service strategies.
* Assist in the development and implementation of customer service policies and procedures.
* Provide feedback to management on customer trends and issues.
* Support in training new staff members and mentoring junior team members.
Requirements
* Proven experience in customer service or a similar role.
* Excellent verbal and written communication skills.
* Strong problem-solving abilities and a customer-focused approach.
* Ability to work effectively in a team and communicate with diverse stakeholders.
* Experience with CRM systems and handling customer data.
* Strong attention to detail and organizational skills.
* Ability to adapt and thrive in a fast-paced environment.
* Self-motivated and able to work independently with minimal supervision.
If you are passionate about delivering outstanding customer service and looking for an opportunity to grow within a dynamic team, apply today! We look forward to receiving your application.
Benefits
* 25 days holiday pa + bank holidays
* Life assurance of 2x yearly salary
* Most of our shifts are 5 days per week - 5 in 7
* Security of 5-weeks paid sick leave
* Development opportunities available and clearly mapped career path
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.