Summary
This is an excellent opportunity for someone who is organised, eager to learn, and interested in building a career in business administration.
The role offers the opportunity to develop practical administrative skills while working towards a recognised qualification.
Wage
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
Monday – Friday 9am – 4pm 30 hours per week 1 hour lunch (unpaid)
30 hours a week
Start date
Monday 9 March 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprentice will support day-to-day operations, assist with office administration, handle communications, maintain records, and support the team as required.
Role Overview:
We are looking for a motivated and organised Business Administrator Apprentice to support the team with a range of administrative duties, helping to ensure the smooth and efficient running of the business. This role is ideal for someone looking to develop practical office and business administration skills while working towards a recognised apprenticeship qualification.
Key Responsibilities:
* Answering telephone calls and directing enquiries appropriately
* Sending and responding to emails in a professional manner
* Filing, scanning, and maintaining accurate records (both digital and paper-based)
* Entering and updating data accurately using Word and Excel
* Assisting with ongoing projects and day-to-day business tasks
* Supporting team members with general administrative duties as required
* Maintaining confidentiality and handling information securely
Where you'll work
THE OLD POLICE STATION
WILLOW COURT
BEECHES GREEN
STROUD
GL5 4BJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
College Attendance will one day per week over an 8-10 week block at some point during the apprenticeship
More training information:
At the end of your apprenticeship, you will achieve your Business
Administrator Level 3 apprenticeship plus a nationally recognised Level 3 Diploma qualification in Business Administration.
Entry Requirements:
To help apprentices meet Level 2 maths and English requirements, we provide Functional Skills lessons alongside their apprenticeship for anyone who has not yet achieved Level 2 or an equivalent qualification.
During the college assessment and interview, we check current literacy and numeracy levels to confirm suitability and identify any support needs.
For apprentices aged 19 and over, these qualifications are not mandatory if they do not already hold them, but this exemption must be agreed with the employer.
Requirements
Desirable qualifications
GCSE in:
Maths and English (grade 4 (C) or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Logical
* Initiative
* Non judgemental
Other requirements
Having the right attitude, work ethic and commitment to your education as well as your employment are essential requirements to this role.
We have a welcoming office environment, complete with a friendly dog who’s part of our team.