Customer Service Executive
£28,000 - £32,000 | Longfield, Hybrid | Permanent
Are you an experienced customer service professional with strong organisational skills and a passion for building lasting client relationships? We're looking for a Customer Service Executive to join a forward-thinking business in Longfield, Kent. This hybrid role offers the opportunity to play a key part in supporting contracts, customer accounts, and administration.
Key Responsibilities
* Provide excellent customer service, handling queries and orders with professionalism and empathy
* Act as the main contact for a group of customers, building strong and trusted relationships
* Support fleet contracts by coordinating with clients, internal teams, and third parties to ensure successful delivery
* Process orders, customer returns, and special instructions accurately and efficiently
* Provide admin and technical support, including arranging fittings and preparing quotes or documentation for the sales team
* Maintain accurate records on company systems (CRM/Navision) to ensure data integrity
* Build product knowledge and stay up to date with market developments to provide the best solutions for customers
* Proactively resolve challenges, managing customer expectations effectively at every stage
About You:
* 3+ years' customer service experience, ideally in a role involving order processing or contract support
* Business-to-business experience is a must
* Strong communication skills, both verbal and written
* Excellent organisational skills and attention to detail
* Confidence in using systems and processes (CRM/Navision knowledge desirable)
* A proactive and adaptable approach, with the ability to stay calm under pressure
What's on Offer
* Salary of £30,000 per annum
* Discretionary bonus scheme
* Hybrid working: 3 days in the office, 2 days from home
* Supportive, collaborative working culture with opportunities to learn and grow
* Monday – Friday, 8:30am – 5:00pm