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Mainly Based - On site Rolls-Royce LDC centre, Derby
Hours - 40 hours per week, Monday to Friday between 06.30 - 18.30
As a Building Ambassador at JLL, you will serve as a primary point of contact between internal and external customers visiting the corporate facilities mainly at Rolls-Royce LDC centre Derby, ensuring exceptional experiences, maintaining positive relationships. You will be responsible for effectively addressing any concerns, managing day-to-day operations, and fostering a vibrant building community.
Responsibilities:
* Ensure guests receive an excellent welcome, consistently delivering a great service.
* Maintaining regular communication and addressing inquiries, requests, and concerns in a timely manner.
* Build strong relationships with internal or external customers, understanding their unique needs and providing exceptional customer service.
* Process meeting room requests, for internal & client meetings.
* Ensure all meeting, conferencing and event spaces within our control are set to a defined standard including dividing rooms and reconfiguring furniture.
* Maintain and actively utilise a portfolio of information to assist with client queries for example, transport, inter site bus & car parking.
* Complete departmental checklists ensuring quality of service and standards pertaining to the presentation, maintenance of meeting rooms and public areas.
* Assist in any other reasonable duties as required.
* Address issues, coordinate with appropriate teams to ensure quick and efficient resolution.
* Keep records of complaints, feedback, and service requests, and communicate findings to the management team.
* Efficiently report any maintenance, IT or Health and Safety concerns.
* Assist new tenants during the onboarding process by providing information about building services, amenities, and local area resources.
* Conduct building orientation sessions to familiarize new tenants with building protocols and services.
* Provide AVIT support for conferences and events
* Collaborate with external vendors and partners to enhance the tenant experience through events and initiatives.
* Provide labour support to ad-hoc out of hours events.
* Proactively seek tenant feedback and suggestions for improvement, ensuring high levels of tenant satisfaction.
* Analyse tenant feedback and implement enhancements to continuously improve operational efficiency and tenant experience.
Requirements
* Strong interpersonal and communication skills, with the ability to effectively communicate with diverse stakeholders.
* Immaculate personal presentation endorsing the signature five star image.
* Excellent customer service orientation and a genuine desire to help others.
* Detail-oriented with strong problem-solving and decision-making skills.
* Ability to handle multiple tasks simultaneously and prioritize responsibilities.
* The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate.
* Experience in tenant relations, property management, customer service is a plus.
* Immaculate personal presentation endorsing the signature five-star image.
* Proven experience and understanding of an exceptional Customer Service delivery.
* To be able to move heavy / bulky items.
* Previous experience with visitor management and booking systems preferable.
* Team player.
* Be innovative, identifying improvements and smarter ways of working.
* A keen interest in AVIT and electrical appliances.
* Provide support across various sites in Derby, covering holidays and sickness absences of other Building Ambassadors.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Other
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