Resident Services Manager – Build-to-Rent (Midlands)
We are looking for a proactive Resident Services Manager to oversee property, tenancy, and estates management across your development. You will be the face of the development, ensuring residents and properties are maintained to the highest standards while delivering excellent customer service.
Key Responsibilities
* Conduct property viewings and manage the full lettings cycle
* Bi‑annual property inspections and maintenance coordination
* Weekly site walkovers and estates management
* Resident engagement, retention, and communication
* Compliance checks and contractor liaison
* Support new scheme mobilisations and handovers
What You’ll Need
* Experience in residential property and estates management
* Knowledge of lettings processes and relevant regulations
* Excellent communication and customer service skills
* Strong organisational abilities and attention to detail
* IT literate with property management software experience
* Full UK driving licence and own car (mileage paid)
* Proactive, target‑driven, and able to work independently
Desired Skills and Experience
* Strong knowledge of lettings regulations
* Excellent customer service skills
* Full UK driving licence
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Management
Location
Salford, England, United Kingdom
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