Wheelchair Services Administrator
Closing date: 15 May 2026
Are you highly organised, detail-focused, and passionate about making a difference to people’s lives? If so, we’d love you to join our friendly and supportive team at the Exeter Mobility Centre, part of the Royal Devon University Healthcare NHS Foundation Trust.
As a Mobility Administrator, you will be a vital part of the service that helps people maintain their independence and quality of life. Working closely with clinicians, managers, and service users, you will ensure that everything runs smoothly behind the scenes – from managing appointments, processing referrals and organising repair visits to keeping our records accurate and up‑to‑date.
You will be the first point of contact for many of our service users, providing a warm, professional, and reassuring presence whether by phone or email. Your attention to detail, excellent communication skills, and ability to stay calm under pressure will make you an essential member of our team.
Main duties of the job
* Provide an effective and efficient administrative service to the Exeter Mobility Centre team.
* Manage and maintain accurate appointment and clinic systems, ensuring data is entered correctly and on time.
* Plan the repair and delivery of mobility equipment when required.
* Process referrals, orders, invoices, and post‑clinic documentation promptly and accurately.
* Maintain up‑to‑date and organised filing systems, both paper‑based and electronic.
* Communicate courteously and professionally with patients, clinical staff, and external organisations.
* Provide cover and support for other administrators during periods of leave.
* Support service improvement projects and contribute ideas for better ways of working.
* To provide a good quality professional administration service.
* To provide support/cover to other administrators within the team.
* Specifically, this post will work with colleagues and the team leader to ensure that they provide a professional, efficient, accurate and timely service.
Working Pattern: 22.6 hours per week, 3 days per week – 08:30–16:30 / 09:00–17:00.
Interview Date: 22 May 2026
For further information please contact: Ashley Hunt, Admin Line Manager – ashley.hunt3@nhs.net
This is a fixed term contract until 01/07/2027. For current NHS employees this post could be a secondment opportunity.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and ‘At Risk’ status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
Benefits
You will also have access to other benefits including:
* National discount services such as the Blue Light Card and Health Service Discounts.
* Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
* Car lease schemes.
* The NHS Pension scheme (one of the most generous and comprehensive in the UK).
* Cycle to work scheme.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. You will also receive 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays as you progress. The role includes flexible working schemes and family‑friendly policies. Salary is not the only financial benefit. You will have access to extensive staff discounts on shopping, fitness and leisure options and can spread the cost of technology and home appliance purchases from major retailers.
Salary: £25,760 to £27,476 a year pro rata.
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