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Description
We are looking for an enthusiastic and punctual ICT Support Technician apprentice to assist our IT support team with the delivery of the school's in-house IT support
* Resolve service calls as directed by the senior colleague
* Use the helpdesk system to log, report, manage and action support requests
* Provide clear and polite communication to staff to inform them of actions taken and progress of support requests
* Provide technical assistance to school users (staff and students), and report all service requests via the helpdesk system
* Produce user guides for staff and the IT support team
* Keep the IT Office clean, tidy and safe
* Undertake all other duties as directed by the senior colleague
Job Overview
School ICT Technician Apprentice
Duration 18 months
Advert closing date 24/08/2025
Description
We are looking for an enthusiastic and punctual ICT Support Technician apprentice to assist our IT support team with the delivery of the school's in-house IT support
* Resolve service calls as directed by the senior colleague
* Use the helpdesk system to log, report, manage and action support requests
* Provide clear and polite communication to staff to inform them of actions taken and progress of support requests
* Provide technical assistance to school users (staff and students), and report all service requests via the helpdesk system
* Produce user guides for staff and the IT support team
* Keep the IT Office clean, tidy and safe
* Undertake all other duties as directed by the senior colleague
Entry requirements
GCSE's in English and Maths at Grades 4-9 (A-C) or equivalent
Candidates Will Ideally Have Hands-on Experience With The Following
* Microsoft Active Directory (Windows Server 2019)
* Microsoft O365 admin centre
* Windows 10/11 Pro 64-bit
* Enterprise Wi-Fi 802.11ac
* Sophos Intercept X
* classroom display screen setup
* Apple iOS
* Lightspeed MDM
Training to be provided: On the job training
Things to consider
35 hours per week 30-minute unpaid lunch break
This is an all year-round post.
This post will be paid at the National Minimum wage for the first year of the apprenticeship - £7.55 per hour.
POST WILL BE STARTING IN SEPTEMBER 2025.
Future prospects
Upon completion candidates will be able to apply for any applicable school vacancy.
Please upload your latest CV, outlining why you think you are suitable for the role and detailing any relevant experience, skills or interest in the position.
Hours per week 35
Working week Monday to Friday
Apprenticeship standard Information communications technician (Level 3)
London, Greater London, England, W6 7DG.
Seniority level
* Seniority level
Internship
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Book and Periodical Publishing
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