Job Description Responsible To: Senior Housekeeping Team / Assistant Head Housekeeper Purpose of the Role To support the housekeeping team in delivering a five-star standard of cleanliness and presentation, ensuring all guest rooms and public areas exceed expectations and contribute to memorable guest experiences. Key Responsibilities Guest Experience & Quality Prepare guest bedrooms and public areas to Forbes 5★ standard Deliver turndown service to a 1 standard Support guest laundry services to a high-quality standard Respond to guest requests promptly, with a genuine sense of interest Report maintenance issues or quality concerns Team Support Work collaboratively with the team to maintain a positive and productive environment Support colleagues during busy periods Assist with cleaning and maintaining team areas and accommodation Productivity & Organisation Restock cleaning supplies and equipment Ensure rooms are cleaned within allocated timeframes Report and follow up on faulty equipment Follow SOPs and suggest improvements where appropriate Health & Safety Comply fully with health & safety procedures Follow “see it, sort it, fix it” approach to risks and hazards Sustainability Work in line with the company’s sustainability and environmental standards