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Strategic Account Manager, newcastle-upon-tyne, tyne and wear
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Client:
CD Recruitment
Location:
newcastle-upon-tyne, tyne and wear, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
31.05.2025
Expiry Date:
15.07.2025
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Job Description:
Location: UK (Remote with occasional travel required)
A market-leading SaaS provider is scaling its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM). You’ll manage a portfolio of high-value accounts, helping drive digital transformation.
The Role
As a Strategic Account Manager, you'll manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers.
Key Responsibilities:
* Own a portfolio of 35–40 accounts, focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
* Develop and execute strategic account plans aligned to customer business goals.
Revenue Growth & Expansion
* Identify upsell and cross-sell opportunities for new modules, features, and services.
* Collaborate with Sales and BDRs to expand accounts and drive contract renewals.
Strategic Advisory & Customer Advocacy
* Lead QBRs, discussing goals, adoption metrics, and opportunities to scale.
* Serve as a strategic advisor, sharing best practices and industry trends.
Internal Collaboration
* Align closely with Sales, Product, Support, and Implementation teams.
* Champion the voice of the customer internally to shape product roadmap and services.
* Support onboarding and customer enablement efforts as needed.
* Track KPIs and feature adoption rates.
What Does Success Look Like? You deliver 110%+ Net Revenue Retention across your portfolio, complete quarterly onsite engagements, and consistently expand accounts while driving strong customer satisfaction.
Who We’re Looking For:
* 3+ years in Account Management, Customer Success, or similar roles within SaaS.
* Proven track record driving customer retention and expansion.
* Strong experience running QBRs, conducting onsite meetings, and engaging at exec level.
* Analytical and data-driven with a proactive approach to customer health and churn prevention.
* Excellent relationship-builder and confident communicator.
* Flexibility to travel nationally.
* Experience in high-growth SaaS environments (bonus).
* Familiarity with Gainsight, Salesforce, or HubSpot (bonus).
What’s on Offer? Autonomy and ownership of a high-value portfolio and career progression in a growing, mission-led SaaS company. Structured onboarding, a collaborative team, and full travel reimbursement.
Note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application was unsuccessful.
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