About the role
Reuters is hiring a UX Research Lead to join our Design and Research team. This senior role spans the full breadth of Reuters’ digital portfolio—reuters.com, Reuters Connect, Imagen, and our editorial production tools. You will be the primary research voice across consumer, B2B, and newsroom products, shaping how millions of readers consume news and how media professionals distribute it worldwide.
UX research is changing fast—AI‑powered tools, new synthesis methods, and the integration of behavioural data are redefining what’s possible. We want someone who is excited by that shift and ready to direct it: evolving our research practice, introducing new approaches, and ensuring Reuters stays at the forefront of how we understand our users.
You’ll work hands‑on across the full research lifecycle while coaching two researchers and partnering closely with Product, Design, and Engineering to make sure research has real influence on what we build and why. If you believe great products start with understanding people, we’d love to hear from you.
Responsibilities
* Set the direction—own the research strategy across Reuters’ digital products. Define what we need to learn, when, and why. Build a multi‑quarter roadmap, connect insights across product squads, and make sure we’re solving the right problems.
* Do the work—lead complex, cross‑product, and foundational research across the full lifecycle—generative, evaluative, and post‑launch. Qualitative and quantitative. Consumer and enterprise. You’ll take on the studies that need seniority, not duplicate what your team already handles well.
* Grow the team—coach two researchers who already lead their own studies and own stakeholder relationships. Elevate their methods, review their plans, stretch their thinking. Run 1‑1s, design learning opportunities, and support their professional development.
* Evolve the practice—assess and introduce the right tools and methods for our research operations, including AI‑assisted synthesis and analysis. Build our research repository. Raise the bar on how insights are captured, shared, and reused.
* Influence decisions—present findings to senior stakeholders with clarity and conviction. Partner with Product, Design, and Engineering to make sure research shapes what gets built. Build relationships with enterprise customers and consumer panels to keep research access sustainable.
Key Qualifications
* Significant experience in UX research, with a portfolio showing end‑to‑end ownership of research programmes across complex digital products.
* Experience across both consumer and B2B products—you understand the difference between researching expert users and general audiences.
* Broad expertise across qualitative and quantitative methods, and the judgement to pick the right approach.
* Familiarity with AI‑powered research tools and a willingness to push what’s possible with them.
* A track record of changing what gets built, not just delivering reports.
* Experience coaching or mentoring researchers, with clear examples of impact.
* Confidence presenting to senior leadership and influencing product direction.
* Strong written and verbal communication.
* Comfort in a cross‑functional, agile environment.
* Genuine curiosity about how people use digital products.
Nice to Have
* Experience in media, publishing, or content distribution.
* Familiarity with AI‑powered research tools.
* Experience building or scaling a research practice.
* Experience in globally distributed, multi‑persona product environments.
What’s in it For You?
* Hybrid Work Model—flexible hybrid working environment (2‑3 days a week in the office depending on the role) and a seamlessly connected digital and physical experience.
* Flexibility & Work‑Life Balance—supportive workplace policies, work from anywhere for up to 8 weeks per year, and tools such as Flex My Way.
* Career Development and Growth—continuous learning and skill development opportunities, Grow My Way programming, and a skills‑first approach.
* Industry Competitive Benefits—flexible vacation, company‑wide Mental Health Days off, Headspace app access, retirement savings, tuition reimbursement, and other wellbeing resources.
* Culture—globally recognised reputation for inclusion and belonging, flexibility, work‑life balance, and strong values of customer focus, winning, challenging thinking, fast action, and collaboration.
* Social Impact—two paid volunteer days off annually and opportunities to contribute to pro‑bono consulting projects and ESG initiatives.
* Real‑World Impact—supporting customers in pursuing justice, truth, and transparency, and helping uphold the rule of law worldwide.
Equal Employment Opportunity Statement
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
The deadline for applications is Sunday, April 26, 2026.
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