B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Riverside Retail Park, Norwich. This is a permanent, part‑time role working 30 hours per week, requiring flexibility to work shifts in the daytime, evenings and weekends.
Responsibilities
* Be passionate about delivering exceptional customer service
* Ensure colleagues demonstrate the appropriate behaviours in the checkout area
* Provide colleagues with the appropriate skills and knowledge
* Be highly visible and approachable to customers and colleagues
* Operate and deliver processes that ensure the store meets all legal requirements
* Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
* Protect and safeguard the company assets
Ideal Candidate
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!
Qualifications
* Experience supervising/managing a small team, in a fast paced retail environment
* Strong numerical and problem solving skills
* A flexible approach and a 'can do' attitude
* The ability to think on your feet
Benefits
At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more.
We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
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