Direct message the job poster from Wipro
Senior Talent Acquisition Partner @ WIPRO
Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role:
The purpose of this position is to support the smooth and efficient running of a number of teams within the wider Client Services Administration team. The successful candidate will be responsible for the direct line management of several Team Leaders.
The role holder will report into the Head of Client Services Administration, supporting them to ensure the smooth running of the department and the consistent achievement of contractual Service Level Agreements (SLAs).
The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.
Key Responsibilities:
* The primary purpose of the role is to ensure the Client Services Administration team is focused on maximising an effective working relationship between the business and our clients
* Working alongside peers to ensure effective communication across teams and other business departments
* Adoption of a collaborative approach across the business to ensure that KPIs and SLAs are achieved
* Undertake review of breaches including Root Cause Analysis and designing and implementing preventative measures
* Implement and oversee a consistent approach to Team Leader operating rhythm including the design, implementation and review of team checklists
* Actively encourage process improvements in order to allow the business to continually improve
* Leading by example to ensure that the team are adhering to the company charter and the company policy
* Coordinate back-office testing projects as necessary
* Involvement in the recruitment process including interviews and providing candidate feedback
* Acting as an escalation point for queries and urgent cases including escalations and concessions
* Represent Client Services Administration in working groups and projects, as required
* Remain up to date on all relevant external regulatory requirements and internal processes
* Demonstrate flexibility during periods of high workload, assisting other services when required
* You will, from time to time, be required to undertake other activities that fall within your capabilities as directed by management
Skills, Qualifications and Experience:
* A proven track record in a Team Leader or similar role, or higher
* In depth financial services knowledge and experience
* Understanding of General Investment Accounts (GIAs), Individual Savings Accounts (ISAs), Self-Invested Personal Pensions (SIPPs) and Offshore Bonds
* Strong interpersonal skills and communication skills
* Ability to work well under pressure and to tight deadlines
* A proactive and innovative approach to problem solving, including persuasion and influencing skills
* Knowledge and experience of a wrap platform
* Knowledge of GBST Composer back-office system
Application of Individual Conduct Rules:
Standard of conduct is reasonable under all circumstances relating to
* Must act with integrity
* Must act with due skill, care and diligence
* Must be open and cooperative with the FCA and other regulators
* Must pay due regard to the interests of customers and treat them fairly
* Must observe proper standards of market conduct
Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management, General Business, and Quality Assurance
* Industries
Business Consulting and Services and Financial Services
Referrals increase your chances of interviewing at Wipro by 2x
Sign in to set job alerts for “Operations Manager” roles.
Greater Bristol Area, United Kingdom 5 days ago
Sharpness, England, United Kingdom 5 days ago
Wotton-Under-Edge, England, United Kingdom 1 month ago
Bristol, England, United Kingdom 3 weeks ago
Bristol, England, United Kingdom 2 weeks ago
Mission Critical Fleet Operations Manager
Bristol, England, United Kingdom 1 month ago
Portbury, England, United Kingdom 1 week ago
Keynsham, England, United Kingdom 2 weeks ago
Junior/Intermediate Site Operations Manager
Bristol, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 4 days ago
Bristol, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 3 days ago
Bristol, England, United Kingdom 2 weeks ago
Speculative Facilities Operations Manager
Leigh Woods, England, United Kingdom 5 days ago
Service Operational Manager (Diagnostics)
Bristol, England, United Kingdom 4 hours ago
Bristol, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 3 weeks ago
Warminster, England, United Kingdom 4 days ago
Senior Operations Manager (Social Housing)
Production Operations Manager - MRF & Waste Treatment Facility
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr