Passenger Assistance Agent Location: Christchurch Hours: up to 40 hours a week. Flexible hours including - spilt shifts, day, evening shifts and weekends. Hourly Rate: £12.21 Per Hour Tru Talent are proud to be partnering with one of the UK's leading airports in their search for Passenger Assistance Agents to support terminal operations throughout the busy summer season. Skills and Experience needed for the Passenger Assistance Agent: Provide support to passengers with special assistance needs, including those with reduced mobility, hidden disabilities, illness, age-related challenges, or other conditions requiring additional support. Ensure all assistance is delivered in a safe, compliant, and respectful manner, maintaining passenger dignity at all times. Assist passengers from arrival (forecourts, car parks, bus/coach stops, taxi stands) through to their aircraft seat and vice versa. Act as the main point of contact for special assistance passengers, offering a professional and courteous service throughout. Guide passengers through Customs and Immigration where required. Follow all relevant legislation, airport authority regulations, and BIA Handling Ltd SOPs. Operate specialist equipment and airline software as trained. Complete documentation and uphold the highest standards of safety and security at all times. Carry out aircraft cleaning and any additional ...