Mat Cover - FTC ( Fixed Term Contract)
Our Vison is to be admired for our craft, experience, and sustainability. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
You are an inspirational role model who plays a key role assisting the Store Manager leading all aspects of store performance. You will continually guide, motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey creating an environment to succeed. You are an ambassador for the Brand, an expert in product, systems and processes a strong background in retail management. As a leader of the store, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
You support the Store Manager in driving high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
You will support the Store Manager by leading and developing the team; conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
Actively follow the People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with People Team.
You will be proactive with recruitment of Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience.
Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
Experienced in creating diverse and brand-aligned visual displays.
Understanding of retail business growth strategies.
Reflects the aesthetic of Moss through personal style and presentation.
Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
Possesses emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
Employee Discount: 70% discount across all our stores.
Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
Season Ticket Loan: Financial support for commuting.
Cycle to Work Scheme: Encouraging eco-friendly travel.
Discounted Gym Membership with PureGym : Life Insurance: Access to Moss Learning: An online learning platform for skill enhancement.
Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
New Baby Gift : Celebrating important personal milestones of colleagues.
Unfortunately, we are not able to support visa applications or future sponsorship.