TYPE: Full-time, Permanent
WORKING HOURS: 9:00-17:00 from Monday to Friday
SALARY: Negotiable, depending on experience
LOCATION: London
Receptionist Main Responsibilities:
•Support office security and communication by managing visitor access, handling telephone enquiries, coordinating meeting room bookings, and maintaining accurate records in line with company and HMRC requirements
•Act as the first point of contact for all visitors, providing a professional, friendly, and welcoming front-of-house service
•Meet and greet clients and visitors, ensuring they are signed in, issued with access passes where required, and escorted appropriately
•Maintain the reception desk manned at all times during office hours, ensuring a consistently professional and welcoming environment
•Answer, screen, and forward incoming telephone calls promptly, using a polite and professional tone, and taking accurate messages when required
•Manage meeting room bookings, including scheduling, coordination, setup, and ensuring rooms are clean and prepared
•Arrange and coordinate couriers, deliveries, and collections, including tracking and notifying recipients of important packages
•Receive, sort, and distribute incoming post and manage outgoing mail, ensuring confidential items are handled appropriately and securely
•Maintain a tidy, organised, and professional reception and front-of-house area at all times, including daily checks of supplies and general cleanliness
•Order office supplies and stationery, monitor stock levels, and liaise with suppliers as required
•Maintain accurate records and logs, including visitor registers, access passes, and internal administrative records
•Organise and create building access passes for new starters and visitors, ensuring security protocols are followed
•Support hospitality requirements, including refreshments and catering coordination for meetings and visitors
•Ensure meeting rooms are arranged as required (e.g., boardroom, theatre-style) and conduct visual checks to confirm room readiness
•Maintain confidentiality, discretion, and professionalism in all interactions, and adhere to data privacy and security procedures
•Follow emergency procedures and support guests and employees calmly in crisis situations, reporting incidents promptly
•Provide cover for the Facilities Supervisor, as and when required
•Undertake ad hoc duties as directed by the Senior Business Support Manager
•Maintain and update statutory and administrative records in line with HMRC requirements, ensuring accuracy and compliance
Receptionist Ideal Candidate:
•GCSEs (or equivalent) including English and Maths.
•Previous experience in a reception or customer service role is preferred.
•Strong IT skills with proficiency in Microsoft Office (Word, Excel, Outlook).
•Experience of working in a professional office environment and handling confidential information.
•NVQ or equivalent qualification in Customer Service or Business Administration is desirable, but not essential.
•Strong organisational skills with the ability to prioritise and manage time effectively.
•Adaptable, Integrity, Organised. Consistent. Supportive. Conscientious
**