National Service Manager
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?? 42 hours per week | MondayFriday
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About the Role
Were looking for an experienced National Service Manager to lead and manage our national mobile engineering teams and associated customer contracts.
In this role, youll drive exceptional customer service, maintain high operational standards, and ensure field operations run efficiently and safely. Youll play a key part in strategic planning, performance improvement, and delivering service excellence across the UK while supporting Speedy Hires operational goals.
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What Youll Be Doing
Develop efficient schedules and resource plans to optimise field operations
Oversee inspections, breakdowns and service delivery in line with customer expectations
Lead with a strong customer focus to ensure high satisfaction levels
Monitor compliance with health & safety standards and company policies
Manage maintenance and repair activity to meet quality and performance targets
Analyse operational data to identify improvements and efficiencies
Drive initiatives to enhance service delivery and reduce costs
Manage budgets and operational reporting across the function
Ensure engineers have the tools, equipment and vehicles needed to succeed
Support new customer contracts, compliance requirements ...