Stamford, Cliffe Rd, Easton on the Hill, Stamford, Lincolnshire, United Kingdom
Job Description
Posted Thursday, March 19, 2026 at 12:00 AM | Expires Thursday, April 2, 2026 at 10:59 PM
IT Analyst
Founded in 1953 Avtron has a long history of manufacturing market leading power test solutions. Now with a global footprint and sales into some of the largest industrial projects, Avtron will continue to push the envelope of what’s possible in the electrical test environment. Avtron Power Solutions manufacture and distribute market leading load bank solutions for mission critical applications. We have the largest portfolio in the industry and can meet the highest load testing standards with our intelligent SIGMA load bank control system.
Position Summary
The IT Analyst – Level 1 Support is responsible for providing first-line technical assistance to end users. This role focuses on resolving day-to-day IT issues, responding to support tickets, and ensuring a positive customer experience. The ideal candidate is customer-focused, detail-oriented, and comfortable troubleshooting a wide range of basic hardware, software, and connectivity issues.
Key Responsibilities
* Serve as the first point of contact for IT support requests via ticketing system, phone, email, or chat
* Diagnose, troubleshoot, and resolve common end-user issues related to:
o Windows/macOS operating systems
o Desktop and laptop hardware
o Printers and peripherals
o Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
o Basic network connectivity (Wi-Fi, VPN, LAN)
* Escalate unresolved or complex issues to Level 2/3 support following documented procedures
* Document incidents, solutions, and troubleshooting steps clearly in the ticketing system
* Provide timely status updates and follow-up communication to users
* Perform user account management tasks (password resets, account provisioning/deprovisioning)
* Assist with onboarding and offboarding activities (equipment setup, access requests)
* Maintain and deploy end-user devices as needed
* Follow IT policies, security standards, and best practices
* Contribute to knowledge base articles and standard operating procedures
* Support basic asset tracking and inventory management
Required Skills & Qualifications
* 1+ years of experience in a Help Desk, Service Desk, or IT Support role (or equivalent education/training)
* Strong understanding of basic IT concepts and troubleshooting methodologies
* Familiarity with ticketing systems (ServiceNow, Jira, Freshservice, etc.)
* Working knowledge of Windows and/or macOS environments
* Basic understanding of networking concepts (IP, DNS, DHCP, VPN)
* Experience supporting Microsoft 365 or similar productivity tools
* Excellent verbal and written communication skillsStrong customer service mindset and ability to support non-technical users
* Ability to prioritize tasks and manage multiple tickets simultaneously
Preferred Qualifications
* Associate’s or Bachelor’s degree in Information Technology or related field
* Experience with Active Directory or Azure AD
* Exposure to endpoint management tools (Intune, SCCM, Jamf, etc.)
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