Join to apply for the Spanish speaking Customer Service role at BGA.
The role is based in our Swindon office and will be required to work in the office Monday to Friday. Working hours: 9am to 5.15pm.
Job Summary
BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Customer Service Advisor will be responsible for working with all areas of the business to maximise the distribution of the BGA brand and to cover the Customer Services Manager when required. The successful candidate must possess a hands-on attitude regarding problem solving, be a good multitasker and have a willingness to learn quickly.
Key Responsibilities
* Assist with answering all incoming telephone calls in a professional and competent manner over busy periods
* Make outgoing calls to customers regarding queries
* Respond to internal and external enquiries via email and phone in a timely manner
* Input UK and Export orders via email, over the phone and our electronic ordering system
* Manage and update customer accounts including new accounts in our internal and WMS system
* Managing the DHL dashboard daily
* Work closely with UK and Export Sales, Product Management and Marketing to maximise the distribution of the BGA brand
* Keep the CRM, Smartsheet updated and work with reports on Power BI
* Build deep, trusted relationships with key accounts
* Run monthly sales promotions with key accounts
Required skills
* Fluent in Spanish
* Experience using MS Excel
* Experience in Outlook and Word
* Confident picking up the phone to customers around the world
* Analytical approach to problem solving
* Excellent time management and organisational skills
* Excellent written and oral communication skills
Desirable Skills
* Multilingual
* Experience within the automotive aftermarket sector
* CRM, Power BI and Smartsheet
* Account Management skills
* Customer retention skills
Salary and Benefits
Salary: We’re open to tailoring the job offer to fit your skills and experience.
Environment: Work from our modern Swindon offices.
Growth Opportunities: Be part of an ambitious, fast-growing company.
Supportive Team: Join a close-knit group that values fresh ideas, innovation, and teamwork.
Workplace pension
28 days holiday (including bank holidays)
On-site parking, Drinks & Fruit complimentary, Service gifts for 5, 10, 15+ years
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