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Resourcing Manager - Customer Contact - Management, Planning, Transformation, Digital & Director Level at Cactus Search - Permanent, Interim &…
We are looking for a Head of Product & Services - you will be responsible for ensuring the clients' tech products are designed, delivered, and supported to the highest standards. This role focuses on aligning the business product strategy with operational excellence, ensuring that delivery processes are efficient & agile.
This role requires presence on-site in Glasgow 1-2 days per week. Please only apply if you are based within a commutable distance from Glasgow City Centre.
Leading cross-functional teams across product management, delivery, and customer operations, this role ensures effective execution of product roadmaps and smooth customer onboarding.
Role overview:
1. Define & execute the product vision and strategy for the customer
2. Lead the creation of a strategic product road-map
3. Prioritize features & initiatives based on customer insights & market trends
4. Oversee planning, execution, risk management & quality assurance of all products & releases
5. Implement and refine agile best practices & frameworks
6. Manage product strategy & execution, ensuring stakeholder alignment
7. Own the end-to-end customer onboarding, journey & engagement
8. Oversee the performance of the 24/7 support team, ensuring SLAs, response times, and resolution targets are met & improved
Required:
* Strong leadership and team management skills, with experience leading cross-functional tech/IT teams.
* Experience managing product delivery in complex, fast-paced B2B digital/tech/IT environments.
* In-depth understanding of Agile and other product development methodologies.
* Strong problem-solving skills & the ability to navigate challenges & drive outcomes.
* Project management skills, with the ability to manage multiple initiatives simultaneously.
Please share your CV and we can arrange a call: matt@cactussearch.co.uk
Seniority level
* Director
Employment type
* Full-time
Job function
* Business Development, Management, and Product Management
Industries
* IT Services and IT Consulting
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Location details:
* Glasgow, Scotland, United Kingdom - 1 week ago
* Glasgow, Scotland, United Kingdom - 1 day ago
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