Systems Engineer
Location: UK Craven Arms with UK & international travel regularly
Contract: Full-time- based in Craven Arms 4 days a week when not traveling
Reports to: Service Delivery Manager
Join Igloo Vision — a global leader in immersive technology.
At Igloo Vision, we create cutting-edge immersive environments and shared VR solutions used by some of the world's most innovative organisations. From training and simulation to collaboration, design, and experiential marketing, our technology is transforming how teams learn, work, and create.
As we continue to grow internationally, we're looking for a Systems Engineer to join our Service Delivery team.
About the Role
As a Systems Engineer, you'll gain hands-on experience with audio-visual systems, immersive technology, and Igloo's proprietary software. You'll work alongside senior engineers to support installations, maintenance, live events, and customer training building the technical and professional skills needed to progress within the team.
Key Responsibilities
Global Installation and commissioning
* International Travel to Install, Rig and Align igloo immersive systems
* Help maintain warehouse standards and carry out test builds.
* Learn to set up Igloo media servers and conduct hardware testing.
* Provide on-site support for internal and external clients
* Build, cable, and commission AV and IT components including displays, projection, media servers, audio and networking.
* Ensure installations meet Igloo's technical, quality, and safety standards
Customer Service & Training
* Support live events and contribute to customer training materials.
* Take part in remote and in-person training delivery.
* Communicate effectively with clients and internal teams.
* Support live environments during installations and handover phases.
* Delivery key technical training to end customer
Technical Support
* Provide initial technical troubleshooting and escalate issues as needed.
* Log and document issues through the internal ticketing system.
* Assist in submitting bug reports or development requests.
* Provide 1st-line support via the service desk (email, phone, ticketing system) to help diagnose and resolve basic issues.
Project Collaboration
* Work with project managers to understand project requirements.
* Collaborate with third-party suppliers and integrators.
* Assist in developing installation drawings, cable schedules, and system documentation.
What We're Looking For
Essential
* Basic understanding of IT and audio-visual technologies.
* Willingness to learn and develop strong technical skills.
* Good communication and customer service abilities.
* Team-focused approach with the ability to follow instructions.
* Ability to work at height when required.
* Flexibility to travel frequently and work onsite for extended periods.
* A valid and up-to-date passport.
Desirable
* Microsoft, AVIXA or related technical certifications.
* Full clean UK driving licence.
* Previous customer-facing experience.
Travel Requirements
* Willingness to travel across the UK and internationally as needed.
Job Type: Full-time
Pay: £30,000.00-£42,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free flu jabs
* Free parking
* Health & wellbeing programme
* On-site parking
* Private dental insurance
* Private medical insurance
* Sick pay
Willingness to travel:
* 75% (preferred)
Work Location: In person