Job Details
An exciting opportunity has arisen in the Housing & Safer Communities Service as a Housing Estates Management Supervisor.
Key aspects of the Housing Estate Management Supervisor role will include:
1. Help to deliver a 24-hour service which addresses estate management in high rise blocks and the local community, react to emerging issues and support the work of Housing & Communities.
2. Leading a team of Housing Estate Management Officers who work in multi-storey blocks and out in the community across Fife, providing residents with a friendly, clean and safe environment to live in.
3. Monitor CCTV & alarm systems within the SARC/Control Room and deliver/co-ordinate appropriate responses to incidents/activations as they arise.
4. Scheduling work, updating rotas and instructing team members on day-to-day tasks and workload, assisting with staff annual leave and absence management.
5. Instruct staff as required on matters relating to their job completion (. specification details, aims and values).
6. Managing and supporting workers so they can perform their roles safely and to the best of their ability.
7. Providing regular ‘hands-on’ coaching to team members in methods of service delivery to encourage and maintain good practices.
8. Ensure we comply with Health and Safety and Building Safety policies. carrying out appropriate employee risk assessments and carry out training with employees.
9. Responsible to a Lead Officer, mobile technology and support will also be provided to assist you in your role.
10. Supporting your manager but also engaging with other Safer Communities and Housing Lead Officers who may have specific issues in their areas.
11. Carry out Housing Estate Management Officer duties where required.
The Person
12. You will be able to demonstrate an understanding of customer care and have excellent communication skills.
13. They should be able to work unsupervised as required and use their own initiative to solve problems.
14. Be able to evidence communication, organisational and. skills.
15. Have working knowledge of CCTV equipment and current best practice in caretaking/concierge service or similar environment.
16. Have a flexible approach to work, hours and locations.
17. Can form good working relationships with others.
A link to the role profile is included below where you will find more information about the job and the type of person we are looking for.