Volkswagen Van Centre Workshop Controller About the role We Offer: £40,000 annual salary bonus 30 days Annual Leave 5 day working week (weekends off) Extensive Brand Training & career opportunities Generous retail discounts Maternity & Paternity packages Wellbeing Scheme What’s the job? Joining us at Hawco Group as our Workshop Controller, you will manage the process of optimising workshop resources to meet agreed departmental budgets. You will ensure customer requirements are fully understood, and communicated in an effective manner to other members of the department. The most important thing is you will be a member of a knowledgeable, driven team that understands what you stand for. With extensive and ongoing training you will continue developing skills. Daily responsibilities include; Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policies Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts Providing estimates for servicing and repairs and setting timescales Accurately recording technician time and writing technical reports and recommendations Key attributes and skills you need; A high level of technical knowledge and experience. A proven track record in achieving and exceeding monthly sales objectives. Ability to work calmly under pressure. Friendly and professional with enthusiasm for great customer service. Computer literate including Microsoft Packages. Team-player and ability to build an effective team. A full and valid UK Driving Licence. Our culture Working for Hawco Group you will be part of one of the few remaining family-owned car retailers in the Highlands which has over 70 years’ experience delivering excellent service to motorists in the north of Scotland. We seek to build an environment that values cooperation, differing viewpoints, and diverse approaches. At Hawco Group, we are passionate about people who are enthusiastic about their work. Our team members are at the core of what we do. Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted. By applying for this role, you accept our Terms & Conditions and Privacy Policy which can be found at www.hawcogroup.co.uk .