Are you looking for a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future? If so, you might be the right fit for our Employment Adviser position. We are seeking a motivated adviser to provide tailored advice, support and coaching to participants, helping them overcome barriers to employment and achieve realistic job goals.
Responsibilities
* Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
* Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
* Deliver a positive experience to new customers, ensuring they engage with you and the programme.
* Achieve the Customer Service Standards required on the programme.
* Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer's personal circumstances, ambitions and goals.
* Provide advice and guidance on the basics of self‑employment and signpost customers to internal self‑employment specialists.
* Co‑produce personalised, tailored Action Plans featuring SMART targets to enable positive and timely progression.
* Provide tailored support in all aspects of job‑search and interview preparation to ensure customers are matched to the right job that enables them to sustain employment.
* Provide training/guidance to customers to master digital technologies for guided self‑service learning and online job vacancies.
* Ensure all relevant evidence requirements are met to verify job starts.
* Fully understand the local labour market to source suitable job opportunities.
* Undertake direct marketing to employers using digital media (email, LinkedIn, Facebook, Twitter, etc.).
* Market specific customers to employers.
* Identify the specific recruitment needs of employers and undertake tailored pre‑screens and group assessments.
* Develop relationships with key stakeholders to maximise job opportunities (e.g., federation of small businesses, chamber of commerce, JCP partnership managers).
* Maintain hard‑copy and system‑held customer records to the required compliance and quality standards.
* Develop an understanding of specialist sign‑posting services in the local area/region, applying knowledge of areas such as disabilities, housing and benefits during caseload management.
* Proactively participate in continuous improvement activities to ensure the service delivers excellent customer service.
* Act as an employee owner, always considering the best interests of the company, shareholders and colleagues.
* Ensure best practice is identified, adhered to and championed.
* Prepare to work flexibly to meet the needs of the role, including necessary travel and overnight stays.
* Accountable for own professional development and undertake required training as identified in the Performance Review process.
* Handle personal data in accordance with the organisation's data protection policy.
* Actively participate in and promote Prevent and safeguarding of children, young people and vulnerable adults.
* Adhere to the company's policies and procedures, including safeguarding, equality, diversity, inclusion, quality, health and safety, and IT.
* Undertake any other duties appropriate to the post.
Qualifications
* A good working knowledge of the local labour market in the specified geographical locations.
* Basic knowledge of self‑employment.
* Fully IT literate in using a range of Microsoft Office programmes.
* Experience of working in a target‑driven environment.
* Experience of delivering services to meet contractual and quality standards.
Desirable Qualifications
* Knowledge of the employability industry.
* Knowledge of the recruitment industry.
* Experience of working with people in the provision of "information, advice & guidance".
* Full driving licence.
Compensation & Benefits
Competitive salary range: £26,500 to £29,545 per annum (dependent on experience).
* 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days).
* 2 Volunteer Days.
* Pension – 5% Employee / 5% Employer.
* Healthcare Cash Plan, including 3× salary life assurance.
* Annual Pay Review.
* Refer‑a‑Friend Scheme.
* Free access to BenefitHub – an online portal with retail discounts, cycle‑to‑work scheme and additional voluntary benefits.
Employment Details
Location: Office‑based role in Weston Super Mare. Contract: Maternity cover, start date June for 12 months. Hours: 37 hours per week (Monday‑Thursday 8:30 am‑5 pm, Friday 8:30 am‑4:30 pm).
Equal Opportunity Employer
Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Seetec supports the recruitment of ex‑offenders and does not discriminate in any way.
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